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SSPA Announces Kanisa Inc. As New SSPA Service Vendor Alliance (SVA) Member(San Diego, CA. November 15, 2001) – The Service & Support Professionals Association (SSPA) announced today that Kanisa Inc., a leader in results-driven enterprise service solutions, has joined the SSPA Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. SVA is a community that resides at the Web address www.supportgate.com. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community.“Kanisa is leading the charge of web-based customer service tools,” said Bill Rose, SSPA Founder/Executive Director. “They are an exciting company, have a lot to offer our SSPA Membership and are a great addition to the SVA program.” Kanisa does what only expensively trained people could do before: • Understands the issue from the customer's own words, • Asks the few right questions needed to zero in on the answer, • Chooses the best way to escalate when necessary. What's more, Kanisa's system learns what to ask and where to find answers, so it's incredibly fast to implement. Because you pay only as they achieve your customer satisfaction goals, there's nothing to lose but time. Kanisa's solution supplies the most effective and scalable Web-based self-service on the market. Their Customer Experience Platform provides eService that Works. Enhanced reporting features give new insight into your customers' needs and sources of satisfaction. ”We are pleased to participate in the SVA program,” said Dominique Trempont, CEO of Kanisa. “Kanisa has always been a strong believer in online communities and considers them a valuable platform for collaboration.” Kanisa Inc. is a new member of the SVA program, which includes companies such as Lionbridge Technologies, Support.com, Inference Corporation, Motive Communications, CustomerSat.com, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ServiceWare, ePeople, InsightExpress, LLC, Previo, CustomerCast, Inc., Verette, Brightware, Astea International, Mercury, Interactive, Software Spectrum, TechExcel, QSupport Technologies, Intraware, Inc., Prometric, QUIQ, Inc., and others. About Kanisa Inc. Kanisa offers a complete software and services solution enabling an enterprise to quickly connect customers to its knowledge resources for a measurably better customer relationship. The Kanisa solution does what only human interaction could do before: understand the problem, question, or need from the customer's own words; ask the right questions required to zero in on the answer; and direct the interaction where necessary. Kanisa's customers include Apple, Adobe, Compaq, and Ernst & Young. Kanisa is a venture-funded, private company located in Cupertino, CA, and can be reached at 408.863.5800 or www.kanisa.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SupportBooks and the SSPA Certification online Training and Testing. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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