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SSPA Presents STAR Award To BEA Systems(San Diego CA. November, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that BEA Systems, Inc. (Nasdaq: BEAS), one of the world's leading e-business infrastructure software companies, was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, BEA was honored for delivering exemplary technical support to their customers and presented with a 2001 STAR Award in the Most Improved category.The Most Improved STAR Award is given to the company that illustrates the greatest increase in the quality of their software support over the prior 12-month period. The winning company must illustrate a dramatic improvement in customer satisfaction along with overall gains in support productivity. In order to compete, the company must provide support metrics and customer satisfaction results for both the current and prior year. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry, “ said Bill Rose, SSPA Founder/Executive Director. “BEA delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” BEA provides software infrastructure to make companies more efficient and productive. The majority of Fortune Global 500 businesses are building their enterprises on the BEA WebLogic E-Business Platform to reduce costs, improve responsiveness, and accelerate the flow of information to customers, employees, partners and suppliers. "We can only consider ourselves successful if our customers solutions are successful," said Sam Cece, president, E-Commerce Services Division for BEA Systems, Inc. "We view our relationship with our customer as a valued partnership, targeted at developing world-class solutions. Winning the 2001 STAR Award is wonderful recognition for the hard work we do on behalf of our customers.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each applicant with an electronic application as a benchmark/guideline. The STAR Award applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a great deal from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About BEA Systems BEA Systems, Inc. (Nasdaq: BEAS) is one of the world's leading e-business infrastructure software companies, with more than 11,000 customers around the world, including the majority of the Fortune Global 500. BEA and its WebLogic® brand are among the most trusted names in e-business. Businesses built on the award-winning BEA WebLogic E-Business Platform™ are reliable, highly scalable, and poised to bring new services to market quickly. BEA's e-business platform is the de facto standard for more than 2,100 systems integrators, independent software vendors (ISVs) and application service providers (ASPs) to provide complete solutions that fast-track and future-proof e-businesses for high growth and profitability. Headquartered in San Jose, Calif., BEA has 93 offices in 34 countries and is on the Web at www.bea.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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