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SOFTWARE AG EARNS PRESTIGIOUS SUPPORT CENTER PRACTICES (SCP) CERTIFICATION FOR FIFTH CONSECUTIVE YEARCertification Recognizes Software AG for Continually Delivering Top Quality SupportRESTON, VA, November 13, 2002 – Software AG, Inc., a pioneer in XML solutions, announced today that its award-winning customer support organization has achieved certification under the prestigious Support Center Practices (SCP) Certification program for the fifth consecutive year. Software AG achieved re-certification following an extensive audit of their Highlands Ranch, Colorado support center.“The fact that we are receiving SCP Certification for the fifth year in a row speaks volumes about Software AG’s commitment to providing our customers with the very best support service,” said Gary Voight, President and CEO, Software AG, Inc. “We will continue provide timely, effective and high quality customer service and take efforts to ensure we are meeting and exceeding our customers’ expectations. We’re proud to once again receive this prestigious certification.” SCP Certification, an internationally recognized standard created with the Service & Support Professionals Association (SSPA) and a consortium of leading technology companies, defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of the over 100 business elements defined in the program. Certified companies, like Software AG, must demonstrate their continued commitment to high performance standards through annual re-certification audits. “The efforts involved in attaining SCP Certification require a tremendous level of commitment and dedication from the management team and the employees of the customer support organization,” said Dennis Fukuyama, Senior Consultant for Service Strategies Corporation. “On a year-to-year basis the SCP sponsor companies continue to raise the bar for certification. To be successfully certified for the last five years shows the commitment that Software AG’s customer support team has made to continuously improve service levels for their customers.” Software AG is one of the first companies to achieve the prestige of being re-certified for five years in a row. The company has proven even in today’s fast-paced market, customers expect consistent, quality service. Many companies from all over the world realize the benefit of participating in this program including industry leaders such as CompuCom Systems, Inc., Xerox Corporation, and Lockheed Martin, Inc. “SCP Certification has established itself as the global standard for service quality and is being rapidly adopted by leading technology companies,” said Bill Rose, founder and executive director of the Service & Support Professionals Association (SSPA). “Software AG can be proud to be placed among the industry leaders in service excellence through their attainment of SCP Certification.” About Support Center Practices (SCP) Certification The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and thirty-five of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering World Class support. The SSPA represents over 19,000 service executives in over 2200 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. For more information about SSPA, visit http://www.theSSPA.com. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858.674.4864, email info@servicestrategies.com or visit http://www.scpcertification.com. About Software AG, Inc. Based in Reston, Va., Software AG, Inc. is a wholly owned subsidiary of Software AG. Founded in 1969, Software AG continues to be Europe's largest and a leading global provider of system software and services enabling enterprise data integration and management. Software AG's products control the central IT processes of thousands of renowned companies worldwide including Delta Airlines, Citibank, Merck, DaimlerChrysler, and Sony. Software AG develops products and solutions that support the XML (Extensible Markup Language) standard. XML simplifies the exchange of documents and data as well as the integration of cutting-edge Web applications into traditional IT architectures. According to IDC, Software AG is the worldwide leader in the XML database market thanks to its Tamino XML Server. Software AG's B2B solutions offering focuses on XML-based integration (e.g. Web services) and enterprise content management systems. Software AG's portfolio of 300-plus distribution and technology partners includes IBM, Sun, Microsoft and Hewlett-Packard and solutions vendors like BEA and Stellent. In 2001, the corporation achieved 589 million euros in total revenue. Software AG has offices in over 70 countries and currently employs a staff of 3,200. Software AG is listed on the Frankfurt Stock Exchange (MDAX, security id number 724264/SOWGn.F). For additional information, go to www.softwareagusa.com. Editorial Contact: Ron Johnson SSPA 909.244.7002 rjohnson@thesspa.com top of page |
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