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SSPA Europe To Host London Executive ForumAn Event for all European & UK Executives(San Diego, CA November, 2001) – The Service & Support Professionals Association (SSPA) and the SSPA Europe announced today that the next SSPA Europe Executive Forum, January 15-16, 2002, will be held at the London Heathrow Marriott. The Executive Forum is designed as a series of forums where executives can gain valuable insight into how other European service and support centers are dealing with some of the hottest issues of the day. They will explore and discuss the critical issues facing support centers on eSupport, managing your Support Center as a remote site, preparing for certification, future directions and many others.“The SSPA has held several very successful conferences in Europe and the UK,” said Bill Rose, SSPA Founder/Executive Director. “Our London Executive Forum is shaping up to be one of the best content-rich meetings we have ever held.” Executives representing VERITAS Software, Stream International, AspenTech Europe, S.W.I.F.T., BMC Software GmbH, Mentor Graphics (U.K.) Ltd., Hewlett-Packard, Service Strategies Corporation and many others have been invited to present papers, case studies and workshops. A few of the topics that will be presented and discussed are: * Defining ECRM * Hot Companies In The Support Industry * ASP, MSP and Hosted Server Environments - The Tech Support Challenge * Collecting Customer Feedback & What To Do With It. * People/Programs Issues- Employee Incentive, Motivation & Retention Programs That Work! * Issues, Challenges and Solutions for eSupport. * Putting “Quality” Into Technical Support * Industry Perspectives And Future Directions. Attendees to the SSPA Europe Executive Forum will also be able to meet the SSPA Executives and Advisory Board and learn more about the current and future SSPA Europe Programs and Events that are now being implemented. The SSPA Europe Advisory Board Members Include: Peter Dolan, Director of Customer Support EMEA * Aydin Erol, Manager, Customer Services- S.W.I.F.T. * Joop Heijenrath, President Europe- Stream International * Jan Krispijn- President CommPro Kripton BDG BV * Ron Moelijker, Customer Contact Manager- Hewlett-Packard * Brian O’Sullivan, Global Customer Support Process Manager- EMC Corporation * Kevin Page, Global Customer Support Process Manager-Mentor Graphics (U.K.) Ltd. * Stephen Rhodes, Manager, Customer Relationship Management- AspenTech Limited * Dave Winpenny, Senior Director, International Technical Support- VERITAS Software * Bill Rose, Founder/Executive Director- SSPA * John Hamilton, President- Service Strategies Corporation. For the past 12 years, the Service & Support Professionals Association (SSPA) has led the industry by providing content rich conferences, executive forums and roundtable meetings. The SSPA Europe has hosted past Events in Dublin, London and Amsterdam. In addition to the upcoming London event, SSPA Europe Executive Forums will be held in Amsterdam, Munich, Paris or Brussels, in the future. For more information and to register for the SSPA Europe Executive Forums, visit www.supportgate.com/london. About SSPA: Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. About SSPA Europe: SSPA Europe was formed to provide membership opportunities, local conferences and networking for European service managers. SSPA North America and SSPA Europe have joined together through online services at www.supportgate.com. Together they will host a series of virtual round table meetings and Member2Member Information Exchanges that will allow everyone to cross all borders and truly become an international association. For more information, please call SSPA Europe at 44 (0) 870 900 7087, or send an email to sspae@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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