Press Release


Company Profile
Company Web Site

Supportgate.com Announces Astea International As New Service Vendor Alliance (SVA) Member

San Diego, Calif. (November 09, 2000) -- Supportgate.com, the leading industry portal for IT support professionals, announced today that Astea International Inc. (Nasdaq: ATEA), the leading provider of service-centric Customer Relationship Management (CRM) solutions, has joined the Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. SVA is a community that resides at the Web address www.supportgate.com. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community.

“Astea brings a long history of customer relationship management to the Service Vendor Alliance,” said Bill Rose, SSPA Founder/Executive Director. “With over 20 years in the service automation business, they know a lot about providing exceptional service and we are proud to have Astea as a SVA Member.”

Every day customers demand better service and faster response. Since their founding in 1979, Astea has focused on improving clients' service processes by automating management of information, people and materials. Their goals have always been 'service-centric,' enabling clients to achieve dramatic customer-satisfaction, productivity and revenue results. Returns on investment in their products and services are achieved in the following areas:

  • field service dispatch for preventive and corrective maintenance actions
  • first-time-fix rate in the field
  • help desk response, call handling times and first call problem resolution rate
  • service response escalation procedures
  • contract and warranty tracking
  • inventory and logistics management
  • service/sales/repair order processing
  • customer invoicing
  • recurring sales of maintenance contracts, add-on merchandise and spare parts
  • partner relationship management
"Service has become a product, and Supportgate.com is an excellent vehicle for bringing service professionals together," said Jim Kirby, VP of Sales for Astea International. "Our domain expertise addresses every aspect of service, including wireless remote connectivity, service-centric eBusiness, and the integration of service within enterprise computing. Partnering with customers and complementary businesses has contributed to our success, so we welcome a forum like Supportgate.com to make new contacts, share ideas and develop relationships."

Astea International is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Support.com, Inference Corporation, Motive Communications, CustomerSat.com, Remedy Corporation, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ServiceWare, ePeople, InsightExpress, LLC, Previo, SafeHarbor.com, CustomerCast, Inc., Technecall, Inc., Brightware and others.

About Astea International
Astea International specializes in service-centric Customer Relationship Management (CRM) software solutions used by companies in multiple industries to improve productivity and returns on investment in all customer interaction and field service activities. Astea has over twenty years of service automation experience and supports a global client base. Astea markets its products through direct and indirect sales and services networks throughout North America, Europe and the Asia-Pacific. Astea can be reached by phone at 800 878-4657 and 215 682-2500, e-mail at info@astea.com, and the web at www.astea.com.

About Supportgate.com
Supportgate.com builds Internet service communities. Through these ‘gates’ you will find the individual organizations of Service Vendors Alliance, (SVA), Support Center Practices (SCP) certification, Technical Support Professionals Society (TSPS), Software Support Professionals Association (SSPA), and SSPA Europe.

The Supportgate.com web portal site is ‘home’ for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information please visit at www.supportgate.com.
 
Editorial Contact:
Ron Johnson
supportgate.com
909.244.7002
rjohnson@supportgate.com
 
top of page