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SSPA Launches New Survey(San Diego, CA November 8, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that it has launched the first stage of The SSPA 2001 Survey that is located online at www.supportgate.com. The first stage involves data input and IT Industry service and support professionals are invited to log on at http://www.insightexpress.com/s/dda32772.asp to complete the survey. The Survey is the fourth in a series of annual surveys used to provide a comprehensive review of service industry practices, performance indicators and operational metrics.“Over the years, the SSPA Survey has provided a wealth of bench-marking data for tech support Managers around the world,” said Bill Rose, SSPA Founder/Executive Director. “This annual survey provides us with an unique snapshot and an insiders view on how tech support is delivered.” The SSPA 2001 Survey has been developed through a Partnership with InsightExpress. The Survey is divided into 11 Sections with numerous questions in each Section. Demographics ** Use of VARS and Resellers ** E-Commerce ** Automation ** Online Services ** People ** Performance Metrics ** Finance ** Service Marketing ** Customer Satisfaction ** Supplemental Information. The implementation of InsightExpress online survey solutions will enable SSPA to provide: "The Survey collection of definitive, concise information will be invaluable to service and support managers," said Don Daniello, Research Analyst. "With over 100 questions, this will be comprehensive resource for all managers and executives who strive to operate a measurement-based support center." Please visit http://www.insightexpress.com/s/dda32772.asp to complete the survey. To show our appreciation for the time and input, we are granting all participants access to the results of the 2000 SSPA Survey ($695.00 value) free of charge. As an added benefit you will also receive a $100.00 off the results of the 2001 Survey, to be released. As always, the SSPA will not sell your name or information. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Membership Dues Planners, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SSPA Support Store and SSPA Certification online Training and Testing. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; the Recognition of Service Excellence (ROSE) Awards; SCP Site Certification and SSPA Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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