|
Press Release |
|||
|
SSPA and Intraware Premiere Inaugural SVA Vendor Profile BookletSan Diego, CA - [November 2001] – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, and Intraware, Inc., [Nasdaq: ITRA], a leading provider of global Electronic Software Delivery and Management (ESDM) Solutions for the enterprise software market, today announced the release of the first- SVA Vendor Profile Booklet. The Booklets consist of quick read, bite-sized nuggets of information highlighting a specific SSPA Service Vendor Alliance (SVA) Member. Each SVA Member will have the opportunity to develop a Booklet outlining their company, products, solutions and services. The Booklets will be available at www.supportgate.com.“SSPA has created the Intraware Vendor Profile Booklet to allow our community members an intimate look into this exciting company,” said Bill Rose, SSPA Founder/Executive Director. “Everything you need to know about Intraware is right here in this quick-read Booklet.” Time is one of the most valuable commodities for the support professional, most of whom cannot spend hours reading lengthy books, white papers or even articles. The Vendor Profile Booklets are designed to be read in a short span of time when people can squeeze in a few minutes. Intraware’s ESDM solution, SubscribeNet®, has a proven record of lowering support costs and increasing customer satisfaction by: • Eliminating customer support calls related to update and fulfillment issues. • Ensuring that each customer has immediate access to the most current software, updates, patches and documentation. • Giving technical support personnel immediate access to each customer’s software information and update history. • Integrating with each customer’s existing CRM systems and support websites "As software and technology companies look to improve their customer satisfaction levels and increase renewal revenue rates, they look toward a reliable, secure, and fast distribution system,” said Peter Jackson, CEO of Intraware. "Our SubscribeNet, Solution helps leading software companies such as iPlanet, PeopleSoft and Business Objects to deliver proactive software maintenance and support to all of their customers, while dramatically lowering costs.” A new Vendor Profile Booklet will be released monthly that will highlight other SVA Members. SVA Members will be able to use the Booklets in their sales, marketing and other promotional activities. Service and support executives will be able to use the Booklets to learn more about a vendor and the products they provide. Every support center person should have a copy of each issue. For additional information and how to obtain the SVA Vendor Profile Booklets for your Support Center, please visit www.supportgate.com. About Intraware, Inc. Intraware, Inc. [NASDAQ: ITRA – news] is a leading provider of global Electronic Software Delivery and Management (ESDM) solutions for the enterprise software market. Intraware's unique spectrum of innovative IT management solutions has attracted strategic relationships with industry leaders such as Computer Associates International, Inc., Corporate Software, and iPlanet, a Sun-Netscape Alliance. Intraware’s IT management solutions power business-to-business technology providers including: Business Objects SA, Documentum Inc., E.piphany Inc., Interwoven Inc., PeopleSoft Inc., and RSA Security Inc. Intraware is headquartered in Orinda, California, and can be reached by phone at 888/797-9773, 925/253-4500 or http://www.intraware.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the individual Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com building Internet service communities, or send an email to info@supportgate.com. © 2001 Intraware is a registered trademark of Intraware, Inc. For Further Information Contact: Amy Cole Intraware, Inc. 925-253-4536 amy@intraware.com Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
|||