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The SSPA San Diego Summit:Four Days of Program Content, Expert Connection Training and Networking.(San Diego, CA November 6, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced the SSPA San Diego Summit, February 4-7, 2002. The Summit is specifically designed as a series of forums where industry executives can explore and discuss the critical issues facing support services on Operational, Planning and Certification issues. The Summit will provide attendees with an opportunity to hear the foremost experts and leaders in the service and support industry. The conference is set in a relaxed, casual environment, with presentations, discussion sessions, leisure activity, and dinner featuring the SSPA WebStar Service Award winners.“If there is one tech support conference you plan to attend in the next six months, make it the SSPA San Diego Summit,” said Bill Rose, SSPA Founder/Executive Director. “It will be a great opportunity to gain insights and perspective from industry leading experts in our field.” The SSPA San Diego Summit will feature two separate keynote sessions delivered by top industry executives. They will share their years of insight, vision and experience in dynamic presentations designed to get you thinking about the “bigger picture” – in the service industry. Other Speaker Presentations: "Support Alternatives and Strategies for the Tight Economy" "Are You Prepared For Customer-Powered Service?" "Can Soft Skills Training/Certification Affect Customer Satisfaction Scores?" "The Challenge of Knowledge Management" "Globalization of Your Support Center" "Are Customer Expectations Overwhelming Customer Support Departments?” "Turning Your Customers Into A Community" The SSPA Membership is loaded with industry experts who will share their extensive knowledge and experience on three different panels. Panel Moderators will challenge and stimulate lively discussions. “Is Web-Based Support Really Working?” “The Technology Trap: Implementing Service Technology That Works” “People Issues: Recruiting, Motivating & Retaining Customer Oriented Staff” The 2002 SSPA WebStar Service Award winners will be announced at a special reception and dinner in conjunction with the SSPA San Diego Summit. The annual WebStar Service Awards are presented to companies who excel at providing exceptional customer service and technical support via the Web. The Awards involve a self- nominating process and are open to SSPA and SSPA Service Vendor Alliance (SVA) Members. For more information, please send an email to info@supportgate.com. In addition to the dynamic program presentations, the SSPA has arranged two special activities, a pre-conference Super Bowl Party and a special day at the annual PGA Buick Invitational golf tournament, where conference attendees will be transported to the tournament, share in the food and beverages at the SSPA Hospitality Tent, walk the beautiful oceanside Torrey Pines Golf Course and experience - first hand – some of the best golfers on the PGA Tour. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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