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SSPA Presents STAR Award To Spectrum Contact Services(San Diego CA. October 31, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Spectrum Contact Services, was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, Spectrum Contact Services was honored for delivering exemplary technical support to their customers and presented with a 2001 STAR Award in the Outsource Support Provider category.The winner in the Outsource Support Provider category successfully delivers technical support as their business. To compete you must be able to demonstrate high levels of ongoing customer satisfaction, world-class service offerings, effective customer relationship management, performance measurements and staff retention programs resulting in an overall outstanding service operation. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry“ said Bill Rose, SSPA Founder/Executive Director. “Spectrum Contact Services delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” “To be successful, every enterprise needs an effective strategy for providing quality customer service. Identifying customers’ service needs, delivering them in an efficient online environment while simultaneously managing requests and controlling costs is critically important in today’s highly competitive environment,” said John R. Sprague, president, Spectrum Contact Services. “As an acknowledged industry leader in customer service and technical support outsourcing, we have the people, service and technology necessary to address these business issues and provide the support our clients and their customers need.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each applicant with an electronic application as a benchmark/guideline. The STAR Award applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a great deal from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About Spectrum Contact Services Spectrum Contact Services is a business unit of Software Spectrum, a global business-to-business software services provider with sales locations, operations and contact centers throughout North America, Europe and Asia/Pacific. The company provides enterprise software management and contact center solutions that help organizations increase business value from information technology. For more information, visit www.softwarespectrum.com/contactservices. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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