SSPA Recognizes LEGATO Systems with a 2003 STAR Award(email this article)

(San Diego CA. October 28, 2003) – The Service & Support Professionals Association (SSPA) (Company Profile, Past Stories, Case Studies), the leading industry Association for IT support professionals, announced today that LEGATO Systems, Inc. (NASDAQ: LGTO), a worldwide leader in enterprise storage management software solutions and services for Information Lifecycle Management (ILM), was recognized for their customer service excellence with a SSPA STAR Award at the recently held SSPA Conference@Savannah.  Chosen as the best in what they do, LEGATO Systems was honored for delivering exemplary technical support to their customers and presented with a 2003 STAR Award in the Most Improved category.  This STAR Award is given to the support center that illustrates the greatest increase in the quality of their software support over the prior 12-month period.  The winning support center must illustrate a dramatic improvement in customer satisfaction along with overall gains in support productivity. In order to compete, you must show your support metrics and customer satisfaction results for both the current and prior year.

“The SSPA STAR Award winners provide a showcase of the top talent within our industry; and serves as the highest form of recognition they can receive in the service and support industry.” said Bill Rose, SSPA Founder/CEO.  “As this year’s winner in the Most Improved category, LEGATO Systems has proven that they take their customer support seriously and are an exceptional company that delivers world-class services.”

“This award is a significant accomplishment and demonstration of our ‘Customer First’ philosophy of investing in people, processes and technology,” said David B. Wright, chairman and CEO of LEGATO Systems, Inc.  “It’s an honor to be named ‘best of breed’ by our peers in the industry and this award is a great example of our people supporting each other for the common good of the customer.  At LEGATO, we will continue to make the necessary investments to continuously improve and maintain our more than 90% customer satisfaction rating.”

All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.thesspa.com or send an email to info@thesspa.com.

About LEGATO Systems, Inc.
LEGATO Systems, Inc. (NASDAQ:LGTO) is a global provider of enterprise-class software solutions and services for Information Lifecycle Management (ILM) – helping organizations achieve business continuity, operational efficiency and regulatory compliance. LEGATO’s information protection, automated availability, and messaging and content management solutions are delivered through a worldwide network of strategic partnerships and alliances, as well as a direct sales force. The company's corporate headquarters are located at 2350 West El Camino Real, Mountain View, CA 94040 (650) 210-7000, fax:(650) 210-7032, Web site: www.legato.com.

LEGATO and the LEGATO logo are registered trademarks, and LEGATO NetWorker, NetWorker, SmartMedia, Co-StandbyServer, RepliStor, SnapShotServer, QuikStartz, AlphaStor, ClientPak, Xtender, XtenderSolutions, DiskXtender, ApplicationXtender, ArchiveXtender, EmailXtender, and EmailXaminer are trademarks or registered trademarks of LEGATO Systems, Inc. This is a nonexhaustive list of LEGATO trademarks, and other trademarks may be the property of their respective owners.

Information regarding products, services and offerings may be superseded by subsequent documents. For the latest information and specifications regarding LEGATO Systems, Inc. and any of its offerings or services, please contact your local sales office or the Corporate Headquarters.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 22,300 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.

This release may be deemed to contain forward-looking statements which are subject to the safe harbor provisions of the Private Litigation Reform Act of 1995. These forward-looking statements include, among other things, statements regarding future events regarding the future financial performance of LEGATO that involve risks and uncertainties. We wish to caution you that such statements are just predictions and actual events or results may differ materially. Please refer to the documents LEGATO Systems files from time to time with the Securities and Exchange Commission, specifically the most recent reports filed Form 10-K and Form 10-Q. These documents contain and identify important risk factors that could cause actual results to differ materially from those contained in the forward-looking statements. The forward-looking statements in this release reflect LEGATO's beliefs and predictions as of October 13, 2003. LEGATO disclaims any obligation to update these forward-looking statements as a result of financial, business or any other developments occurring after October 13, 2003.