PTC Wins SSPA STAR Award for Customer Service Excellence

"PTC delivers exemplary electronic support to their customers," said Bill Rose, SSPA founder/executive director. "The SSPA STAR award validates their world-class service and we are proud to recognize their accomplishments."

In addition to the traditional technical support services, PTC has provided Web-based tools for software asset management. These tools allow customers to modify their software configurations 24 hours a day via the Internet. With the recent introduction of the PTC On-line Store, customers are able to purchase, install, and configure their software completely on-line.

PTC also offers a knowledge base monitor that allows a customer to subscribe to information updates on products of interest to that customer. Whenever a document is added or changed in the PTC library of Web-based Technical Documents for any product and module selected by the customer, the customer is notified automatically by email. The customer can change the subscription criteria at any time.

“Winning this award shows PTC’s commitment to its customers by offering them the high level services they demand,” said Jon Stevenson, executive vice president and general manager, MCAD. “PTC has taken a proactive approach to providing support that allows our customers the most flexibility and freedom in the industry.”

About PTC
PTC, founded in 1985 and headquartered in Waltham, Mass., USA (Parametric Technology Corporation), develops, markets, and supports product development solutions for collaborative product commerce (CPC) solutions that help manufacturing companies shape innovation and achieve sustainable competitive advantage in the Internet age. These B2B e-commerce solutions employ powerful Web-based collaboration and flexible engineering technologies to streamline product development and delivery processes. The strength and experience of PTC Global Services complement PTC’s software solutions, which provides training, consulting, support, and e-commerce services to customers worldwide. With PTC's CPC solutions, manufacturers can take advantage of the Internet to improve product quality, reduce costs, and shorten time- to-market cycles. PTC can be reached at 781-398-5000, or via the Web at www.ptc.com.

About SSPA
Founded in 1989, SSPA represents over 10,000 service executives in over 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com building Internet service communities, or send an email to info@supportgate.com.

PTC, Pro/ENGINEER, and all PTC product names and logos are trademarks or registered trademarks of Parametric Technology Corporation or its subsidiaries in the United States and in other countries. Names of products from other vendors mentioned in this document may be trademarks or registered trademarks of their respective owners.