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Mitchell International Recognized With SSPA STAR Award(San Diego CA. October 26, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Mitchell International, was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, Mitchell International was honored for delivering exemplary technical support to their customers and presented with a 2001 STAR Award in the Sustained Performance category.The winner in the Sustained Performance category demonstrates an ongoing level of outstanding overall software support, with high levels of customer satisfaction for at least three consecutive years. To compete you must be able to present 3 years of data, demonstrating sustained performance and how it attributed to high levels of ongoing customer satisfaction. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry, “ said Bill Rose, SSPA Founder/Executive Director. “Mitchell International delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” Mitchell International is a leading provider of information products, software and e-business solutions for the insurance and collision repair industries. “Providing outstanding customer service is one of the hallmarks of Mitchell International and something we continually strive to deliver, ” said Bob Alexander, senior vice president of Mitchell’s customer service organization. “That’s why we are especially honored to receive this award because it recognizes our continuous efforts to serve our customers.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each applicant with an electronic application as a benchmark/guideline. The STAR Award applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a great deal from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About Mitchell International Mitchell International, founded in 1946 and headquartered in San Diego, California, is The Source for information software and e-business solutions for the insurance and automotive repair industries. Providing services that enhance productivity, profitability and customer satisfaction, Mitchell facilitates several million electronic transactions between more than 16,000 business partners each month. Mitchell’s own parts and labor database, a critical connectivity point between shops and insurers, is trusted for its accuracy and respected as the industry standard. For more information on Mitchell International call Chris Andrews, Director of Marketing, at 858-578-6550 ext. 8321. Visit our websites at www.mitchell.com and www.emitchell.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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