Supportgate.com partners with SupportPlaza, Inc. To Create Supportgate Central

“Supportgate Central is the ultimate repository for locating tech support information,” said Bill Rose, SSPA Founder/Executive Director. “Our partnership with SupportPlaza will allow our community members to quickly search and find thousands of resources for tech support management.”

This Partnership involves the integration of the content resources of SupportPlaza, Inc. with the content resources of Supportgate.com and includes a Supportgate Central online directory for the technical support industry comprised of the following easy-to-access databases:

• Software Vendors - The software vendor list contains company and product information, as well as customer service contact information.
• Support Software Providers - Categorized into easy-to-locate sections including CRM, Call Center/Communications, Diagnostic Software, Help Desk Management and others.
• Support Services Providers - An extensive list of companies that provide consulting, training, outsourcing and insourcing services.
• Books - Where to find detailed information on Applications, Operating Systems, Networking, Technical Support, The Internet and many others.
• Industry Organizations - A broad listing of Customer Service organizations that assist customer service professionals to add value and improve customer loyalty; and Technical Support Resources to help technical support professionals improve the process of providing product support.
• On Line Help - Access computing help, productivity tips, industry features, career development ideas, studies and reports, and more; or get a support technician to fix your computer problems via telephone, fax, email, the Internet, or an on-site visit.
• Magazines and Newsletters - A comprehensive list of publications divided into easy-to-locate Call Center, Technical Support and CRM sections.
• Research Organizations - Find research covering support technologies and customer service trends to help you formulate future strategies, including electronic commerce, communications, computing, enterprise applications, the Internet, and other eBusiness areas for your strategic planning.

"Supportgate Central brings the entire support industry and related organization to all visitors of Supportgate.com at the click of a mouse, making it a one-stop portal," said Tarcisio Pedrotti, CEO and President of SupportPlaza, Inc.

About SupportPlaza, Inc.
SupportPlaza, Inc. was founded in 1999 to provide e-support solutions that dramatically reduce support costs while providing computer users with more effective technical support. SupportPlaza’s premier e-support software – Voila!™ – enables technical support units and help desks to quickly obtain end user computer data and accurately diagnose technical problems. For more information, visit SupportPlaza at www.supportplaza.com.

About Supportgate.com
Supportgate.com builds Internet service communities. Through these ‘gates’ you will find the individual organizations of Service Vendors Alliance, (SVA), Support Center Practices (SCP) certification, Technical Support Professionals Society (TSPS), Software Support Professionals Association (SSPA), and SSPA Europe.

The Supportgate.com web portal site is ‘home’ for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information please visit at www.supportgate.com.