(San Diego CA. October 24, 2003) – The Service & Support Professionals Association (SSPA) (Company
Profile, Past
Stories, Case
Studies), the leading industry Association for IT support professionals, today announced that CompuCom Systems, Inc. (Nasdaq:CMPC), a provider of IT
outsourcing, technology procurement and systems integration services was recognized for their on-going customer service excellence with a SSPA STAR Hall of Fame
Award, at the recently held SSPA Conference@Savannah in Savannah, Georgia. Each year, since the inception of the STAR Awards in 1990, many SSPA Members
have applied for the STAR Awards. Some are new and some Companies apply almost every year. In 1998, SSPA noticed a pattern was starting to develop.
Because of their outstanding “STAR Award quality” of technical assistance and customer service, a few companies were emerging as winners, year after year.
SSPA decided it was time to recognize these repeat winners in a special way- thus the STAR Award Hall of Fame was created. A SSPA Member is
inducted into the Hall of Fame when they have won 5 STAR Awards. These do not have to be in consecutive years. This year, CompuCom Systems was the
winner in the Outsource Support Provider category.
“My congratulations to CompuCom Systems for their induction into the STAR Awards Hall of Fame,” said Bill Rose, SSPA Founder/CEO. “The number of
applications increases and competition gets stronger each year. To win five STAR Awards and to reach the pinnacle of the STAR Award Hall of Fame is quite an
accomplishment.”
“CompuCom is pleased to win the 2002 STAR Award for the fifth time, as well as to have made the Hall of Fame. Given the criteria reviewed for consideration of this
award, we are convinced this award is a testament of our dedication to quality and our pursuit of excellence in client service. We respectfully thank our help desk
team, our clients, and the SSPA!” said Meg Frantz, vice president of Enterprise Help Desk for CompuCom Systems, Inc.
All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex
Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides
each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time
on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort.
They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards
please visit www.thesspa.com or send an email to info@thesspa.com.
About CompuCom Systems, Inc.
CompuCom Systems, Inc. (Nasdaq:CMPC), headquartered in Dallas, Texas, is a leading provider of IT outsourcing, technology procurement and systems integration
services. CompuCom's clients include Fortune 1000 enterprises, vertical industry leaders, major technology equipment providers, leading edge systems integrators and
wireless technology providers. CompuCom leverages people, process and technology to offer best-in-class solutions that enable, optimize and operate the digital technology
infrastructure. CompuCom is accessible via the Internet at www.compucom.com.
About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support
centers and overall customer relations. Today, the SSPA represents over 22,300 service professionals at 2,500 support centers worldwide. These executives look to SSPA
to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become
the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.
SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where
nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual
community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other
related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.
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