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SSPA Presents STAR Award To Advanced Solutions International, Inc.(San Diego CA. October 24, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Advanced Solutions International, Inc, (ASI), was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, Advanced Solutions International was honored for delivering exemplary technical support to their customers and presented with a 2001 STAR Award in the Emerging Company category.The Emerging Company category has been specifically created to recognize those companies with emerging support centers that deliver exceptional technical support. If your technical support team has less than 20 people then you are applying in the right category. We have determined that emerging support centers need to compete for a STAR award against other emerging support centers, so here is your category. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry, “ said Bill Rose, SSPA Founder/Executive Director. “Advanced Solutions International delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” ASI delivers its award-winning technical support to iMIS customers worldwide through a combination of a centralized ASI support staff based in Austin, Texas and a network of local Authorized Partners located around the globe. This allows iMIS customers to receive quality, local support from their Authorized Partner backed by technical support from ASI, the developer of iMIS. “This award is the culmination of many years delivering world-class technical support,” explained Donna Sayegh, Director of Technical Services. “I am pleased that the dedication and professionalism of our technical support staff, along with our network of Authorized Partners, is being recognized by this prestigious award.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each applicant with an electronic application as a benchmark/guideline. The STAR Award applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a great deal from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About Advanced Solutions International. ASI is an international provider of end-to-end, business and e-business software solutions for not-for-profit, commercial and government organizations. iMIS, the company's flagship software, is an industry leader with more than 20,000 users worldwide. IMIS customer relationship management, commerce and community solutions allow organizations to seamlessly integrate back-office systems (customer data, purchasing transactions, event and meeting records) with a front-end Web presence. ASI distributes its solutions primarily through a network of Authorized Partners that provide local training, service and support. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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