GeoQuest Customer Support Wins STAR Award Again

Prestigious Award Recognizes Outstanding Technical Support for Second Consecutive Year

Sponsored by the Software Support Professionals Association (SSPA), the STAR Award recognizes customer service excellence among software support professionals. The award has become a coveted prize since the SSPA established the program in 1990.

“Winning a STAR Award in the complex support category two consecutive years solidifies GeoQuest’s position as the leader in technical software support,” said Bill Rose, SSPA founder and executive director. “This is a tremendous achievement.”

STAR Award winners are chosen by a peer group of SSPA Advisory Board members. SSPA rules require that companies entering the competition in the complex support category illustrate a consistently high level of support for mission-critical applications used in scientific, engineering, health care or other highly technical environments. Winning companies must prove their product support is complex and requires specialized higher education skills.

“Our customers expect fast, accurate answers and they get them, ” said Jim Strickland, manager of GeoQuest Customer Support in North America. “GeoQuest customer support representatives do an incredible job.”

About the Organizations
Founded in 1989, SSPA represents over 11,000 service executives in over 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com, building Internet service communities, or send an email to info@supportgate.com.

GeoQuest, an operating unit of Schlumberger Oilfield Services, is the E&P industry leader for the supply of integrated software systems and data management solutions to assist petroleum companies in optimizing the value of their oil and gas reservoirs. Schlumberger Oilfield Services, a business segment of Schlumberger Limited [NYSE: SLB], is the leading supplier of services and technology to the international petroleum industry, with operating offices, service locations, and research and development facilities around the world. Schlumberger is a global leader in technical services spanning the oil and gas, utility, semiconductor, smart cards, network and Internet solutions industries. Schlumberger revenue was $8.4 billion in 1999. Schlumberger is on the Internet at www.slb.com.