(San Diego CA. October 22, 2003) – The Service & Support Professionals Association (SSPA) (Company
Profile, Past
Stories, Case
Studies), the leading industry association for IT support professionals, today announced that The Reynolds and Reynolds Company (NYSE: REY), was
recognized for their on-going customer service excellence with a SSPA STAR <i>Hall of Fame Award</i>, at the recently held SSPA Conference@Savannah in
Savannah, Georgia.
“My congratulations to Reynolds and Reynolds for their induction into the STAR Awards Hall of Fame,” said Bill Rose, SSPA Founder/CEO. “The number of
applications increases and competition gets stronger each year. To win five STAR Awards and to reach the pinnacle of the STAR Award Hall of Fame is quite an
accomplishment.”
Each year, since the inception of the STAR Awards in 1990, many SSPA Members have applied for the STAR Awards. Some are new and some companies apply
almost every year. In 1998, SSPA noticed a pattern was starting to develop. Because of their outstanding “STAR Award quality” of technical assistance and
customer service, a few companies were emerging as winners, year after year. SSPA decided it was time to recognize these repeat winners in a special way- thus
the STAR Award Hall of Fame was created. A SSPA Member is inducted into the Hall of Fame when they have won 5 STAR Awards. These do not
have to be in consecutive years. This year, Reynolds and Reynolds was the winner in the High Call Volume- Business to Business category.
"Winning the Lifetime achievement award demonstrates Reynolds' resolute commitment to providing first rate service to our customers and establishes us as one of
the finest customer service teams in the industry," said Hector Ramos, Reynolds' vice president of Customer Services. "To thrive in automotive retailing, our
customers require complete and immediate resolution of any IT issues they may experience. And that’s what we deliver. This exclusive award recognizes the hard work that
our knowledgeable and highly dedicated support associates provide every day to help improve our customers' productivity and profitability.”
All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex
Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides
each applicant with an electronic application as a benchmark/guideline. The STAR Award applicants take this task very seriously and spend a considerable amount of time
on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an award, the whole process was well worth the time and effort.
They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards
please log on to www.thesspa.com or send an email to info@thesspa.com.
About Reynolds and Reynolds
Reynolds and Reynolds ( www.reyrey.com ) is the leading provider of
integrated solutions that help automotive retailers manage change and improve their profitability. Serving the automotive retailing industry since 1927, Reynolds enables
OEMs and retailers to work together to build the lifetime value of their customers. The company's award-winning product, service and training solutions include a full range of
retail and enterprise management systems, Web and Customer Relationship Management solutions, learning and consulting services, documents, data management and
integration, networking and support and leasing services. Reynolds serves more than 20,000 customers. They comprise nearly 90 percent of the automotive retailers and
virtually all OEMs doing business in North America. The Reynolds International Division serves automotive retailers and OEMs through Incadea AG and its partner network
as well as a worldwide consulting practice.
About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support
centers and overall customer relations. Today, the SSPA represents over 22,300 service professionals at 2,500 support centers worldwide. These executives look to SSPA
to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become
the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.
SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where
nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual
community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other
related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.
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