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SSPA Presents STAR Award To SWIFT(San Diego CA. October 22, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that S.W.I.F.T. scrl, was recognized for their customer service excellence with an SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, S.W.I.F.T. was honored for delivering exemplary technical support to their customers and presented with a 2001 STAR Award in the Mission Critical Support category.Applicants in the Mission Critical Support category provide technical support in mission critical environments where “system down time” creates major customer problems. Technical support for these companies becomes a critical part of keeping customers “up and running” at all times. Applicants should clearly show how important their technical support is to the overall operation of mission critical systems or services. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry, “ said Bill Rose, SSPA Founder/Executive Director. “SWIFT delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” SWIFT provides messaging services to financial institutions, as well as to market infrastructures in payments, treasury, securities and trade. These services help their customers reduce costs, improve automation and manage risk. SWIFT recognises its mission-critical role in the international financial system and spares no effort to provide a service that meets the very highest standards of security and reliability. “This award is extremely important to SWIFT. It is an endorsement from the industry, through the SSPA, of our high performance standards and confirms our place among the leaders in the service and support industry,” says Tjerk Veenstra, Director, Customer Services. “It is a strong signal to our customers, the worldwide community of financial institutions, of SWIFT’s commitment to provide service value in addition to security and reliability. It is also an important incentive to our staff, proving that their efforts in one of the most critical business environments don’t go unnoticed. Failure is not an option!” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each applicant with an electronic application as a benchmark/guideline. The STAR Award applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a great deal from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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