SOFTWARE SUPPORT ASSOCIATION NAMES DECISIONONE AS INTERNET PROVIDER OF THE YEAR

Leading call center services group earns industry’s highest honor for third consecutive year

“This is a tremendous honor,” said Chuck Heller, Senior Vice President of Call Center Services. “With the proliferation of Internet-ready devices and e-commerce initiatives, technical support requirements are becoming increasingly challenging. At DecisionOne, we have continued to evolve our approach to the support of software, hardware and convergent technologies to be best-of-breed. It is especially gratifying, to both DecisionOne and our clients, to know that the SSPA also recognizes us as the industry’s best.”

The STAR Awards, presented annually by SSPA, are the industry’s highest honor for IT services and support companies. To compete in the Internet Services Provider category, companies must demonstrate an outstanding level of customer satisfaction and retention in an environment of high customer interactions. Candidates are reviewed based on data establishing support metrics, customer call handling performance, comprehensive service offerings and customer satisfaction that results in customer loyalty to their services.

“For the third consecutive year, DecisionOne has proved that they are a world-class support provider,” said Bill Rose, SSPA Founder/Executive Director. “They are recognized by their peers for their outstanding service delivery techniques, services and know-how. This is truly a well deserved recognition.”

DecisionOne’s Call Center Services group operates six state-of-the-art call centers on a 24 x 7 basis and fields more than 1.5 million contacts per month. The company employs more than 1,500 professionally trained call center agents nationwide and supports a broad range of Internet Service Providers, Internet application providers, e- commerce organizations, Original Equipment Manufacturers (OEMs), software publishers and Fortune 2000 corporations. Offerings include technical support, customer service, fulfillment and help desk. DecisionOne is designated as a Microsoft Certified Support Center and Lotus Authorized Support Center.

About SSPA
Founded in 1989, SSPA represents over 10,000 service executives in over 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com building Internet service communities, or send an email to info@supportgate.com.

About DecisionOne
Serving more than 50 percent of Fortune 1000 companies, DecisionOne is dedicated to providing technology support for the digital world, and is the largest independent provider of multivendor computer support services in North America. The company offers a variety of services to assist companies in managing their technology infrastructures to compete in the digital marketplace, including professional services; call center services; technology infrastructure services; network services; and logistics services. Headquartered near Philadelphia, PA, the company employs more than 5,000 professionals operating from more than 150 locations in the United States and Canada.