AVAYA WINS THIRD SSPA STAR AWARD FOR CRM SOLUTIONS CUSTOMER SUPPORT

Avaya’s Mosaix Predictive Dialing Systemsä technical support group garnered the top award in the Automation Vendor Category.

“As a provider of customer relationship management solutions to other companies, it’s important that we are recognized for how we treat our own customers,” said Janice Anderson, Avaya vice president of CRM Solutions. “We’re thrilled that SSPA has recognized our continuing efforts to provide world-class support through both live and automated channels.”

"Avaya knows a lot about delivering exceptional customer service that has resulted in the prestigious, industry recognized STAR Award," said Bill Rose, SSPA Founder/Executive Director. “This third Award validates their position as a world-class service provider”.

Customers of the winning CRM Solutions group can use any communication channel – voice, fax or e-mail – to interact with their customer support account manager at Avaya, or use several Web-based support tools.

Customers can select on-line tools for a number of service options, such as entering new cases and following the progression of service requests with secure, real-time tracking. A Web-based self-service system allows customers to investigate and resolve support issues on their own, and access new product information, organizational updates and training-related material.

Founded in 1989, SSPA represents over 11,000 service executives in over 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com building Internet service communities, or send an email to info@supportgate.com.

Mosaix Predictive Dialing Systems™ are computer telephony solutions that automate and synchronize the outbound and inbound telephone customer contact and information management activities in call centers. More that 80% of the Fortune 500 banks and telecommunications companies use the Mosaix Predictive Dialing System products and applications.

About Avaya
Avaya, the former the Enterprise Networks Group that will be spun off Lucent Technologies later this year, is headquartered in Basking Ridge, N.J., USA, and is a leading provider of communications systems for enterprises, including businesses, government agencies and other organizations. Avaya offers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services and is a worldwide leader in sales of messaging and structured cabling systems and a U.S. leader in sales of enterprise voice communications and call center systems. Avaya intends to use its leadership positions in enterprise communications systems and software, its broad portfolio of products and services, and strategic alliances with other technology and consulting services leaders to offer its customers comprehensive eBusiness solutions. For more information about Avaya, visit us on the Web at http://www.avaya.com.