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Aspen Technology Recognized With STAR Award From SSPA(San Diego CA. October 17, 2002) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, announced today that Aspen Technology (Nasdaq: AZPN), was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award at the recently held at the SSPA Conference@Savannah. Chosen as the best in what they do, Aspen Technology was honored for delivering exemplary technical support to their customers and presented with a 2002 STAR Award in the Complex Support Applications category. The winner in the Complex Support Applications category delivers extremely complex technical support for extremely complex applications in extremely complex environments. The typical applicant company can be identified by senior level technical support representatives that hold advanced degrees and interface with senior level customers in the engineering and scientific fields. Customer call volume is very low due to the complexity of each support request and the time it takes to identify and resolve each issue.“The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry, “ said Bill Rose, SSPA Founder/Executive Director. “Aspen Technology delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” Aspen Technology (AspenTech) supplies engineering and manufacturing/supply chain software to the $6 trillion process industries. The firm serves more than 1,200 clients—including 46 of the top 50 chemical companies, 23 of the top 25 petroleum companies, and 18 of the top 20 pharmaceutical companies. AspenTech’s software enables these companies to improve the competitiveness of their enterprise by maximizing operating margins, and by increasing the return on their assets. “We are proud to receive this highly coveted award for the second consecutive year,” said Larry Evans, Chairman of AspenTech. “For 21 years, AspenTech’s goal has been to help process companies strengthen their competitive advantage and their bottom line. That depends not only on giving companies best-in-class technology solutions, but also on providing the highest level of customer support.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.thesspa.com or send an email to info@thesspa.com. About Aspen Technology, Inc. Aspen Technology, Inc. is a leading supplier of enterprise software to the process industries, enabling its customers to increase their margins and optimize their business performance. AspenTech's engineering solutions, incorporating Hyprotech's technologies, help companies design and improve their plants and processes, maximizing returns throughout their operational life. AspenTech's supply chain manufacturing solutions allow companies to run their plants and supply chain more profitably, from customer demand through to the delivery of the finished product. Over 1,200 leading companies rely on AspenTech's software every day to drive improvements across their most important engineering and operational processes. AspenTech's customers include: Air Liquide, AstraZeneca, Bayer, BASF, BP, ChevronTexaco, Dow Chemical, DuPont, ExxonMobil, GlaxoSmithKline, Lyondell Equistar, Merck, Mitsubishi Chemical, Shell and Unilever. For more information, visit http://www.aspentech.com. About SSPA Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 18,000 service professionals at 2,200 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration. SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com. Editorial Contact: Ron Johnson SSPA 909.244.7002 rjohnson@thesspa.com top of page |
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