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Microsoft Great Plains Business Solutions Receives SSPA STAR Award(San Diego CA. October 17, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Microsoft Great Plains Business Solutions was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, Microsoft Great Plains Business Solutions was honored for delivering exemplary technical support to their customers and presented with a 2001 STAR Award in the Innovative Support category.Companies that apply in the Innovative Support category need to display innovation, creativity and uniqueness in the methods used to deliver technical support. These are “cutting edge” companies that have developed new and exciting ways to deliver exceptional technical support to their customers. Their innovation can clearly be seen through the use of new and exciting technology, tools and systems that advance the technical support experience for all customers. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry, “ said Bill Rose, SSPA Founder/Executive Director. “Microsoft Great Plains Business Solutions delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” Microsoft Great Plains provides business applications that help small and mid-sized companies become more agile in today’s interconnected economy. Its products automate financial and operational processes, and allow companies to extend specific information and procedures securely via the Web to employees, customers, suppliers and partners. Its products are delivered by a worldwide network of partner organizations that share our commitment to lasting customer relationships. “We’re honored to earn this, our fourth STAR award, as a recognition for our continued commitment to service excellence, especially in the area of delivering innovative electronic support,” said Tom Ableidinger, vice president of support services at Microsoft Great Plains. All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each applicant with an electronic application as a benchmark/guideline. The STAR Award applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a great deal from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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