Supportgate.com Announces SlashSupport.com, Inc. As New Service Vendor Alliance (SVA) Member

“We’re excited about having SlashSupport.com join our growing SVA Membership,” said Bill Rose, SSPA Founder/Executive Director. “Their integrated support solutions are state-of-the-art and futuristic. SlashSupport is a great addition to the Service Vendor Alliance.”

SlashSupport is a Business Process Outsourcer that provides a “Total Support Solution,” spanning the following business domains: technical support for users of high-end IT products, the IT helpdesk for popular desktop applications and customer care for e-commerce ventures. They provide integrated support solutions, utilizing their TIPS (Technology, Infrastructure and Professional Services) capabilities. TIPS combine proprietary technology and tools, an infrastructure framework and the live support of professional service experts to deliver a knowledge-based support solution with 24x7x365 availability. The entire support process is driven by /Support-Technology, comprised of proprietary tools to build knowledge bases, parse natural language queries against the knowledge base and deliver accurate, automated responses back to the source of the query. The SlashSupport Professional Services Team includes highly trained domain experts, knowledge architects and project managers who are responsible for knowledge base building and management, as well as the technical support engineers who are responsible for live interaction with customers to ensure high levels of response and satisfaction.

“Supportgate.com and the SVA provided SlashSupport with an excellent venue for reaching out to the IT Community,” said Chuck Runge, SlashSupport President and COO. “We’re committed to delivering the most updated information about our products and services, as well as staying abreast of industry developments. Additionally, the SVA puts us in touch with the people responsible for the support function within their organizations. This gives us the opportunity to gain valuable feedback about the challenges and requirements of implementing successful web-based support solutions for technology.”

SlashSupport.com, Inc. is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Blue Pumpkin Software, Brigade Solutions, Support.com, Inference Corporation, Motive Communications, CustomerSat.com, Remedy Corporation, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ServiceWare, ePeople, InsightExpress, LLC, Previo, SafeHarbor.com, CustomerCast, Inc., Technecall, Inc., Brightware and others.

About SlashSupport.com, Inc. SlashSupport is a Business Process Outsourcer, delivering integrated support solutions for high-end IT products, helpdesk functions and eCommerce. The company provides a range of knowledge-based services from automated self-help to complete outsourcing and professional program management. Utilizing its proprietary tools and Technology, Infrastructure and Professional Services (TIPS), SlashSupport builds and applies knowledge bases to make the support function more accurate, efficient and responsive within a manageable and accountable cost structure. SlashSupport touchpoints include email, chat, webcasting and live support. All are linked to the knowledge base with a management console to monitor and direct support processes, staff and workflow. Support services can be rendered on-site, off-site, off-shore or a combination of locations. Company headquarters are located at 3031 Tisch Way, Suite 505 in San Jose, CA. SlashSupport’s Technical Resource and Development Center is located in Chennai, India. For more information, visit the company’s website at www.slashsupport.com.

About Supportgate.com Supportgate.com builds Internet service communities. Through these ‘gates’ you will find the individual organizations of Service Vendors Alliance, (SVA), Support Center Practices (SCP) certification, Technical Support Professionals Society (TSPS), Software Support Professionals Association (SSPA), and SSPA Europe.

The Supportgate.com web portal site is ‘home’ for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information please visit at www.supportgate.com.