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ClientLogic Corporation Recognized At Horizons World Conference(San Diego CA. October 16, 2001) – The Service & Support Professionals Association (SSPA), the leading industry association for IT support professionals, announced today that ClientLogic Corporation, an international provider of customer management services, was recognized for their customer service excellence with an SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, ClientLogic was honored for delivering exemplary technical support to their customers and presented with a 2001 STAR Award in the High Call Volume category.The High Call Volume category is designed specifically for companies that field thousands of technical assistance requests per day in support of multiple products. Typically, these companies have hundreds of support reps and a wide range of products to support. In order to compete, a support center would typically handle over 10,000 requests per week. To win, the company must be able to demonstrate a high level of customer satisfaction while handling this high volume of requests. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry,” said Bill Rose, SSPA Founder/Executive Director. “ClientLogic delivers world-class services, and the STAR Award serves as the highest form of recognition they can receive in the service and support industry. “On behalf of ClientLogic and our 10,000 agents worldwide, I am honored to receive this award from the SSPA,” said Tom Farrell, chief enterprise solutions officer at ClientLogic. “This award validates ClientLogic’s continued success in providing premium outsourced customer care and high-volume customer management. By integrating our phone, eMail, fax and chat services, our clients are better able to understand and respond to their customers’ needs, thereby increasing customer satisfaction and earning customer loyalty. All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each applicant with an electronic application as a benchmark/guideline. The STAR Award applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a great deal from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About ClientLogic ClientLogic is an international provider of integrated customer management solutions, including customer contact, fulfillment and marketing services. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic is headquartered in Nashville, Tennessee, and operates in 55 locations in 11 countries throughout North America, Europe and Australia. ClientLogic's 250+ industry-leading clients include TiVo, National Geographic Television, Zales.com, Hewlett-Packard and Sony Corporation. ClientLogic offers an international suite of services, including integrated customer acquisition, list management and brokerage, database design and development, multi- channel customer and technical support (phone, fax, eMail, Chat, Self-Help, etc.), eCommerce services and warehousing/fulfillment. For further information about the company, visit www.clientlogic.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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