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REYNOLDS AND REYNOLDS CUSTOMER SUPPORT RECOGNIZED BY SSPACompany receives prestigious STAR Award for the second straight yearORLANDO, Fla., October 16, 2000 – For the second consecutive year, The Reynolds and Reynolds Company (NYSE: REY) has been recognized for superior customer service by the Software Support Professionals Association (SSPA). Reynolds’ National Customer Support Center, located in Dayton, Ohio, received its second STAR (Software Technical Assistance Recognition) Award in the High Volume category during the SSPA’s Horizons 2001 conference held Sept. 18-21 in Orlando. The STAR Award recognizes outstanding accomplishments and superior performance in the delivery of technical support to external customers.“Fielding nearly 105,000 calls per month from its customers throughout the automotive retailing industry, Reynolds and Reynolds once again proved to be a worthy recipient of an SSPA STAR Award,” said Bill Rose, SSPA Founder/Executive Director. “Reynolds’ National Customer Support Center is a brilliant example of continual delivery of world class service and is instrumental in Reynolds’ leadership in the auto retailing industry.” A peer group made up of SSPA Advisory Board members selected this year’s STAR Award recipients. In addition to Reynolds, 11 other companies were recognized during the SSPA’s 11th annual awards dinner, including GeoQuest, SARCOM, Great Plains Software and AVAYA Communication. “This recognition is a direct result of Reynolds’ investment in world class associates, technology and training, an investment that has helped our company achieve true industry leadership,” said Scott Schafer, general manager of Reynolds’ Info-Structure Services. “This STAR Award is confirmation that we are delivering excellent support to our customers while others are still pursuing excellence.” Reynolds’ technical support center has over 400 front- and back-line service professionals who respond to incoming customer calls. Reynolds’ support center, which received 1.26 million calls in 1999, supports 9,000 in-house servers, 330,000 peripherals and 140,000 software applications. Founded in 1989, SSPA represents over 10,000 service executives in over 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com building Internet service communities, or send an email to info@supportgate.com. Reynolds and Reynolds, headquartered in Dayton, Ohio, is the leading provider of integrated information management solutions to the automotive retailing marketplace. The company’s services include a full range of retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management solutions and leasing services. To find out more about the company, its vision, products and services, visit www.reyrey.com.
Certain statements in this news release constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The
forward-looking statements are based on current expectations, estimates, forecasts and projections of future company or industry performance based on management's
judgment, beliefs, current trends and market conditions. Forward-looking statements made or to be made by or on behalf of the company may be identified by the use of
words such as "expects," "anticipates," "intends," "plans," "believes," "seeks," "estimates" and similar expressions. Forward-looking statements are not guarantees of
future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Actual outcomes and results may differ materially from what is
expressed, forcasted or implied in the forward-looking statements. See also the discussion of factors that may affect future results contained in the company's Current
Report on Form 8-K filed with the SEC on February 9, 2000, which we incorporate herein by reference. The company undertakes no obligation to update any forward-looking
statements, whether as a result of new information, future events or otherwise.
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