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Telvista Recognized With SSPA STAR Award(San Diego CA. October, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Telvista, a full-service provider of innovative, value-driven customer relationship management solutions, was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, Telvista was honored for delivering exemplary technical support to their customers and presented with a 2001 STAR Award in the Innovative Support category.Companies that apply in the Innovative Support category need to display innovation, creativity and uniqueness in the methods used to deliver technical support. These are “cutting edge” companies that have developed new and exciting ways to deliver exceptional technical support to their customers. Their innovation can clearly be seen through the use of new and exciting technology, tools and systems that advance the technical support experience for all customers. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry, “ said Bill Rose, SSPA Founder/Executive Director. “Telvista delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” Telvista is a full-service solutions provider delivering customer contact support, decision support solutions and customer interaction business consulting. Their SSPA Star Award application highlighted a comprehensive technical support offering, Dialatech (www.dialatech.com), designed to help consumers get the most out of their technology. Dialatech combines a broad scope of support with multiple interaction methods including: phone, email, chat, web links and tutorials. “The SSPA Star Award is a tribute to the creativity of our team, the excellence of our operation and the leading-edge solutions we offer,” says Blake Wolff, President and CEO of Telvista. “The SSPA is a leading force in our industry and being recognized by them for innovative support is truly a great accomplishment.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support; Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About Telvista Telvista provides innovative, value-driven customer contact solutions. Current clients include leading computer hardware manufacturers, software publishers, communications companies, Internet service providers and retailers. Telvista utilizes superior operating systems, quality personnel, and enabling technologies to deliver a range of customer contact center outsourcing services. The company offers proven web-based decision support systems as packaged contact center application solutions. Telvista also provides comprehensive consulting that supports contact center efficiency, network design, technology utilization, and resource deployment. For more information on Telvista visit www.telvista.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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