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Mercury Interactive Receives Second Consecutive SSPA STAR Award for Excellence in Customer Service(San Diego CA. October 11, 2002) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Mercury Interactive (Nasdaq: MERQ), the leading provider software and services that optimize business processes, has been awarded an SSPA Software Technical Assistance Recognition (STAR) Award for the second consecutive year. Presented at the recently held SSPA Conference@Savannah, in Savannah, Georgia, the 2002 STAR Award in the Sustained Performance category recognizes Mercury Interactive for delivering exemplary technical support to their customers.The winner in the Sustained Performance category demonstrates an ongoing level of outstanding overall software support, with high levels of customer satisfaction for at least three consecutive years. To compete, a company must be able to present three years of data demonstrating sustained performance and how it attributed to high levels of ongoing customer satisfaction. “As an SSPA STAR Award winner, Mercury Interactive provides a consistently high level of customer support that is unparalleled in the industry,” said Bill Rose, SSPA Founder/Executive Director. “The company delivers world class support services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” “Mercury Interactive remains committed to providing consistently superior service and support to our customers and partners,” said Patrick Saeger, vice president of customer support at Mercury Interactive. “We are proud to be recognized with our second SSPA STAR Award, and will continue to work hard to make our customers successful.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.theSSPA.com or send an email to info@theSSPA.com. About Mercury Interactive Corporation Founded in 1989, Mercury Interactive delivers a complete, integrated family of enterprise testing, production tuning and performance management solutions that enable customers to optimize business processes and maximize business results. Customers worldwide use Mercury Interactive solutions across their application and technology infrastructures to measure, maximize and manage at every level of the business process and each stage of the application lifecycle to ensure key business objectives are met or exceeded. Mercury Interactive is headquartered in Sunnyvale, California, with offices in more than 25 countries. Further information is available at www.mercuryinteractive.com or by phone at U.S. +1.408.822.5200. The company’s common stock trades on the Nasdaq National Market under the symbol MERQ. About SSPA Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 18,000 service professionals at 2,200 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration. SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.theSSPA.com or send an email to info@theSSPA.com. Editorial Contact: Ron Johnson SSPA 909.244.7002 rjohnson@thesspa.com top of page |
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