|
Press Release |
|||
|
SSPA Presents STAR Award To CompuCom Systems, Inc.(San Diego CA. October 9, 2002) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that CompuCom Systems, Inc. was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held SSPA Conference@Savannah, in Savannah, Georgia. Chosen as the best in what they do, CompuCom was honored for delivering exemplary technical support to their customers and presented with a 2002 STAR Award in the Outsource Support Provider category.The winner in the Outsource Support Provider category successfully delivers technical support as their business. To compete you must be able to demonstrate high levels of ongoing customer satisfaction, world-class service offerings, effective customer relationship management, performance measurements and staff retention programs resulting in an overall outstanding service operation. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry, “ said Bill Rose, SSPA Founder/Executive Director. “CompuCom delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” “CompuCom is pleased to win the 2002 STAR Award for the fourth time. Given the criteria reviewed for consideration of this award, we are convinced this award is a testament of our dedication to quality and our pursuit of excellence in client service. We respectfully thank our Help Desk team and the SSPA!” said Meg Frantz, vice president of Enterprise Help Desk for CompuCom Systems, Inc. All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit info@theSSPA.com. About CompuCom Systems, Inc. CompuCom Systems, Inc., headquartered in Dallas, Texas, is a leading provider of IT outsourcing and systems integration services. CompuCom's clients include Fortune 1000 enterprises, vertical industry leaders, major technology equipment providers, leading edge systems integrators and wireless technology providers. CompuCom leverages people, process and technology to offer best-in-class solutions that enable, optimize and operate the digital technology infrastructure. CompuCom is accessible via the Internet at www.compucom.com. About SSPA Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 18,000 service professionals at 2,200 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration. SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to info@theSSPA.com.. Editorial Contact: Ron Johnson SSPA 909.244.7002 rjohnson@thesspa.com top of page |
|||