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Mentor Graphics Inducted into SSPA STAR Awards Hall of Fame(San Diego CA. October 11, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Mentor Graphics was recognized for its on-going customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Hall of Fame- Lifetime Achievement Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Each year, since the inception of the STAR Awards in 1990, many SSPA Members have applied for the STAR Awards. Some are new and some Companies apply almost every year. In 1998, SSPA noticed a pattern was starting to develop. Because of their outstanding “STAR Award quality” of technical assistance and customer service, a few companies were emerging as winners, year after year. SSPA decided it was time to recognize these repeat winners in a special way- thus the STAR Awards Hall of Fame- Life Time Achievement Award was created. A SSPA Member is inducted into the Hall of Fame when they have won 5 STAR Awards. These do not have to be in consecutive years.“My congratulations to Mentor Graphics for the company’s induction into the STAR Awards Hall of Fame,” said Bill Rose, SSPA Founder/Executive Director. “The number of applications increases and competition gets stronger each year. To win five STAR Awards and to reach the pinnacle of the STAR Award Hall of Fame is quite an accomplishment.” Mentor Graphics is a technology leader in the electronic design automation (EDA) industry, providing software and hardware design solutions that enable companies to bring better electronic products to market faster and more cost-effectively. The company’s Customer Support organization delivers comprehensive, expert technical assistance around the globe through a variety of communication channels, including customized Web-based support offerings. These innovative support solutions help engineers overcome the challenges they face in the increasingly complex worlds of FPGA, printed circuit board, deep submicron, system-on-chip and global design. “We take customer support very seriously, so this prestigious award, and the unprecedented fifth win in this category, mean a lot to us. Our customers face complex challenges around the clock and it’s important for them to have access to the support they need,” said Tom Floodeen, General Manager, Customer Support Division, Mentor Graphics. “We are dedicated to providing our customers with the best support in the EDA industry.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About Mentor Graphics Mentor Graphics Corporation (Nasdaq: MENT) is a world leader in electronic hardware and software design solutions, providing products, consulting services and award- winning support for the world's most successful electronics and semiconductor companies. Established in 1981, the company reported revenues over the last 12 months of more than $600 million and employs approximately 2,975 people worldwide. Corporate headquarters are located at 8005 S.W. Boeckman Road, Wilsonville, Oregon 97070- 7777; Silicon Valley headquarters are located at 1001 Ridder Park Drive, San Jose, California 95131-2314. World Wide Web site: www.mentor.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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