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Software Spectrum’s Support Services Recognized Second Year in a Row For Its Outstanding Accomplishments And Superior PerformanceDallas, TEXAS, October 10, 2000 – Software Spectrum, Inc. (NASDAQ: SSPE), a global supplier of software and technology services, recently was honored with the Software Support Professionals Association (SSPA) STAR Award for its outstanding accomplishments and superior performance in the delivery of technical support to external customers. STAR stands for Software Technical Assistance Recognition and has become a coveted prize since the program was established in 1990. This award marks the second consecutive year Software Spectrum has received the STAR Award.“This award signifies our commitment to provide high quality, cost-effective technical and customer support, allowing our clients to focus on their core competencies and strategic interests,” said Jim Knox, Software Spectrum general manager of sales and marketing, support services. “We focus on clearly understanding our customers’ support needs and are able to demonstrate flexibility and creatively while recommending solutions which meet those needs.” Software Spectrum’s Support Services was presented the STAR Award in the Outsourcer category, having successfully delivered technical support as its primary business after illustrating a dramatic improvement in customer satisfaction, world class service offerings, effective customer relationship management, performance measurements and staff retention programs resulting in an overall outstanding operation. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry, “ said Bill Rose, SSPA Founder/Executive Director. “They all deliver world class services and the STAR Award serves as the highest form of recognition in the software support industry.” The SSPA received a record number of applications for the 2000 STAR Awards. The SSPA presented the 2000 STAR Awards on September 18, 2000, at the Horizons 2001 Conference dinner in Orlando, Florida. Software Spectrum is a global business-to-business software services provider with sales locations, operations and technical support centers throughout North America, Europe and Asia/Pacific. The company provides enterprise software management, technical support and customer relationship management solutions that help organizations increase business value from information technology. For more information, visit Software Spectrum’s Web site at www.softwarespectrum.com. Editorial Contact: Ron Johnson supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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