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SSPA Presents STAR Award To Reynolds and Reynolds(San Diego CA. October 8, 2002) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that The Reynolds and Reynolds Company, (NYSE: REY), was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held SSPA Conference@Savannah in Savannah, Georgia. Chosen as the best in what they do, Reynolds and Reynolds was honored for delivering exemplary technical support to their customers and presented with a 2002 STAR Award in the High Call Volume category.The High Call Volume category is designed specifically for companies that field thousands of technical assistance requests per day in support of multiple products. Typically these companies have hundreds of support reps and a wide range of products to support. In order to compete, a support center would typically handle over 10,000 requests per week. To win, you must be able to demonstrate a high level of customer satisfaction while handling this high volume of requests. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry, “ said Bill Rose, SSPA Founder/Executive Director. “The Reynolds and Reynolds Company delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” Reynolds and Reynolds is aggressively driving the global transformation of automotive retailing to create a positive purchase experience for the consumer, while also helping retailers and car companies get closer to the consumer and eliminate excess cost and market inefficiencies. The company has deep market knowledge and capabilities that enables it to provide innovative, customer-driven products and services that bring retailers, car companies, allied products and services providers, and consumers together into a seamless, efficient and exciting retailing experience. They are customer focused and committed to delivering measurable, quantifiable business results for their customers. “In order to thrive in automotive retailing, our customers require complete and immediate resolution to any IT issues they may experience,” said Scott Schafer, senior vice president of Sales, Marketing and Info-Structure Services for Reynolds. “This fourth consecutive STAR Award is proof-positive that the important work we did to improve our processes and the investments we made in people and technology are delivering the best service and support to our customers.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.theSSPA.com or send an email to info@theSSPA.com. About Reynolds and Reynolds Reynolds and Reynolds (www.reyrey.com) is the leading provider of integrated solutions that help automotive retailers manage change and improve their profitability. With 75 years of experience serving automotive retailing, Reynolds enables car companies and retailers to work together to build the lifetime value of their customers. The company’s award-winning product, service and training solutions include a full range of retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management (CRM) solutions, data management and integration, and leasing services. Reynolds serves more than 20,000 customers. They comprise 90 percent of the automotive retailers and virtually all car companies doing business in North America. Its CRM consulting practices span more than 20 countries around the world. About SSPA Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 18,000 service professionals at 2,200 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration. SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com. Editorial Contact: Ron Johnson SSPA 909.244.7002 rjohnson@thesspa.com top of page |
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