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SSPA Announces salesforce.com As New SSPA Service Vendor Alliance (SVA) Member(San Diego, CA. September, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, announced today that salesforce.com, the market leader in online customer relationship management (CRM), has joined the SSPA Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. SVA is a community that resides at the Web address www.supportgate.com. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community.“The addition of salesforce.com to the growing ranks of the Service Vendor Alliance is another indicator of how great minds think alike,” said Bill Rose, SSPA Founder/Executive Director. “Salesforce.com has positioned themselves as an industry leader in CRM Solutions and we are excited to have them as an active SVA Member.” Salesforce.com delivers integrated customer service and support as a robust and scalable Web service. Designed for support organizations of any size, salesforce.com offers an efficient, multi-channel Web-based customer service and support solution to improve productivity and effectiveness of customer service function. The online application can be fully deployed worldwide within in weeks, avoiding the cost and risk inherent in client-server software implementations. Salesforce.com customer service and support customers include Dow Jones Newswires and Time Warner Communications, whose Road Runner Business Services, Columbus, Ohio division has reduced average response time to customer queries by almost half since using the innovative Web service. “Salesforce.com is pleased to join PeopleSoft and other respected colleagues as a member of SSPA’s SVA community,” stated Cary Fulbright, salesforce.com Vice President of Product Strategy. “We look forward to working with the customer support community to define the emerging benefits of the new Web service model for customer service and support and provide a fast, powerful alternative to costly enterprise software that holds so many support organizations captive today.” Salesforce.com is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Support.com, Inference Corporation, Motive Communications, CustomerSat.com, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ePeople, InsightExpress, LLC, Previo, CustomerCast, Inc., Verette, Brightware, Astea International, Mercury Interactive, Software Spectrum, TechExcel, QSupport Technologies, Intraware, Inc., Prometric, QUIQ, Inc., Kanisa, Primus and others. About salesforce.com Salesforce.com builds and delivers enterprise applications as scalable online services. The company's award-winning CRM solution provides integrated online sales force automation, customer support management and marketing automation components to help companies meet the complex challenges of global customer communication. With salesforce.com there is no traditional software to buy, install, upgrade and maintain and companies see impressive return on investment within months. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. Salesforce.com currently has more than 2,800 customers including Adobe Systems, Alamo Rent-a-Car, Autodesk, Broadvision, First Union National Bank, Siemens, and Thomas Cook Global Services. For additional product information, please visit www.salesforce.com or call 1-800-NO-SOFTWARE. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SupportBooks and the SSPA Certification online Training and Testing. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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