ClientLogic Receives 2000 STAR Award

Headquartered in Nashville, TN, ClientLogic is an international provider of integrated customer relationship management solutions including marketing, customer-contact management, and fulfillment services for e-commerce and technology companies.

The award was presented September 18 at the SSPA Horizons 2001 Conference dinner in Orlando, FL. On receiving the award, Tom Farrell, chief of solution delivery for ClientLogic, noted, “It’s an honor to be recognized by our peers in the industry as a high-quality producer who manages and succeeds with multiple clients and facilities. Each of our 7,000-plus associates had a hand in making this award possible. Without their dedication and loyalty, I would not be here to accept this award.”

The STAR Award for High Call Volume was created to recognize companies that field thousands of calls per day in support of multiple products. Typically, these companies have hundreds of support representatives and a wide range of products to support. In order to compete, the support center must handle over 10,000 calls per week. The winning company must demonstrate a high level of customer satisfaction while handling the high volume of calls.

“ClientLogic truly understands the value of delivering exceptional customer services with high call volume,” said Bill Rose, SSPA founder/executive director. “Their STAR Award is well deserved as they continuously deliver world class support.”

Applications for all STAR awards are reviewed by a SSPA committee, comprised of senior support executives from several leading software companies. Founded in 1989, SSPA represents over 10,000 service executives in over 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com, building Internet service communities, or send an email to info@supportgate.com.