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SSPA Presents STAR Award To Satmetrix Systems(San Diego CA. Oct. 4, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Satmetrix Systems, a provider of software solutions that set the standard for real-time customer satisfaction measurement, analysis, and improvement, was recognized for its customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Satmetrix Systems was honored for delivering exemplary technical support to its customers and presented with a 2001 STAR Award in the Support Technology Vendor category.The winner in the Support Technology Vendor category is a vendor that sells products and services into the software support community. SSPA officials said they recognized Satmetrix Systems for providing innovative products and services that make life easier for technical support managers. They praised Satmetrix Systems for demonstrating uniqueness, creativity and presence in marketing its products and creating new deliverables for service managers. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry,” said Bill Rose, SSPA Founder/Executive Director. “Satmetrix Systems delivers world-class services, and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” Since it was founded in 1997, Satmetrix Systems has been at the vanguard of helping companies understand how the most direct link to greater profits and strong financial performance is through improved customer satisfaction. “At Satmetrix Systems, we are on a mission to provide real-time customer feedback solutions and strategic insights so that companies can achieve the highest levels of customer satisfaction – especially on the support side of the business,” said Andre O. Schwager, president and CEO of Satmetrix Systems. “We’re thrilled to be recognized with a STAR Award because it underscores our commitment to ensuring that customer satisfaction is viewed as the single most important objective of all companies, the essential ingredient that ultimately defines business success.” All SSPA Member companies are eligible to nominate themselves in any number of the categories – Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About Satmetrix Systems. Satmetrix Systems software and services address the number one factor in company profitability and growth: enhancing customer satisfaction and loyalty. Its software and services are the standard for how to measure, analyze and improve customer satisfaction over time. Satmetrix Systems embeds market research techniques, implementation best practices, and competitive benchmark information in its software to provide companies with accurate and timely insight into the expectations and perceptions of their customers, partners and employees. Cable & Wireless, eBay, E*TRADE, Hewlett-Packard, Honda, Lucent Technologies, Network Associates, and Siebel Systems are among the industry leaders that rely on Satmetrix Systems. Satmetrix Systems is headquartered in Mountain View, CA. For more information, please visit Satmetrix Systems web site at <http://www.satmetrix.com>. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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