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SSPA Presents STAR Award To Advanced Solutions International, Inc.(San Diego CA. October 3, 2002) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Advanced Solutions International, Inc, (ASI), was recognized for their customer service excellence with the SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held SSPA Conference@Savannah in Savannah, GA. Chosen as the best in what they do, ASI was honored for delivering exemplary technical support to their customers and presented with a 2002 STAR Award in the Emerging Company category.“The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry,” said Bill Rose, SSPA Founder/Executive Director. “ASI delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” ASI delivers its award-winning technical support to iMIS customers worldwide through a combination of a centralized ASI support staff based in Austin, Texas and a network of local Authorized iMIS Solution Providers (AiSP) located around the globe. This allows iMIS customers to receive quality, local support from their AiSP backed by technical support from ASI, the developer of iMIS. “Winning our first STAR Award was a major accomplishment and the culmination of years of effort and hard work delivering world-class technical support,” said Donna Sayegh, director of technical services for ASI. “It’s satisfying to see, by being recognized with our second consecutive STAR Award, that we have been able to maintain and improve upon that level of excellence.” All SSPA Member companies are eligible to nominate themselves in any number of these categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support; Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.theSSPA.com or send an email to info@theSSPA.com. About Advanced Solutions International ASI is an international provider of end-to-end, business and e-business software solutions for not-for-profit, commercial and government organizations. iMIS, the company's flagship software, is an industry leader with more than 30,000 users worldwide. IMIS customer relationship management, commerce and community solutions allow organizations to seamlessly integrate back-office systems (customer data, purchasing transactions, event and meeting records) with a front-end Web presence. ASI distributes its solutions primarily through a network of Authorized iMIS Solution Providers that provide local training, service and support. About SSPA Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 18,000 service professionals at 2,200 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration. SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.theSSPA.com or send an email to info@theSSPA.com. Editorial Contact: Ron Johnson SSPA 909.244.7002 rjohnson@thesspa.com top of page |
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