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Mercury Interactive Receives SSPA STAR Award(San Diego CA. October 3, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Mercury Interactive Corporation (Nasdaq: MERQ), the world’s leading provider of enterprise testing and application performance management solutions, was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, Mercury Interactive was honored for delivering exemplary technical support to their customers and presented with a 2001 STAR Award in the Sustained Performance category.The winner in the Sustained Performance category demonstrates an ongoing level of outstanding overall software support, with high levels of customer satisfaction for at least three consecutive years. To compete you must be able to present 3 years of data, demonstrating sustained performance and how it attributed to high levels of ongoing customer satisfaction. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry,” said Bill Rose, SSPA Founder/Executive Director. “Mercury Interactive delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” “Mercury Interactive has always been committed to delivering superior service and high levels of customer satisfaction,” said Patrick Saeger, vice president of customer support at Mercury Interactive. “Mercury Interactive has maintained its focus on customer service even during periods of rapid growth by hiring quality people and creating support programs that highly leverage the Web to our customers and partners.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About Mercury Interactive Corporation Mercury Interactive is the leading provider of enterprise testing and application performance management solutions. The company’s automated software and managed services help companies deliver and maintain high-performance applications. Customers worldwide use Mercury Interactive solutions across their application and technology infrastructures to minimize hardware and operational expenses, protect revenue streams and enhance their competitive positions. Mercury Interactive was founded in 1989 and is headquartered in Sunnyvale, Calif. The company has over 1400 employees with offices in more than 20 countries. Further information is available at www.mercuryinteractive.com or by phone at U.S. +1.408.822.5200. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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