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SSPA Presents STAR Award To SupportSoft for Software InnovationSupportSoft’s Industry Leading Solution Honored for Second Consecutive Year(San Diego CA. October 2, 2002) – The Service & Support Professionals Association (SSPA), the leading industry association for IT support professionals, today announced that SupportSoft, Inc. (Nasdaq: SPRT), was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held SSPA Conference@Savannah, in Savannah, Georgia. Chosen as the best in what they do, SupportSoft was honored for delivering the industry’s most exemplary technical support solution and presented with a 2002 STAR Award in the Support Technology Vendor category.The winner in the Support Technology Vendor category is a vendor that sells products and services into the software support community. We will recognize those vendors that have provided innovative products and services that make life easier for technical support managers. In addition, vendors will need to show their uniqueness, creativity and presence in marketing their products and creating new deliverables for service managers. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry, “ said Bill Rose, SSPA Founder/Executive Director. “SupportSoft delivers world class software and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” SupportSoft is the world's leading provider of support automation software. Global enterprises select SupportSoft because their patented software platform allows them to automate and personalize the service and support they provide to their customers, partners and employees. The common denominator in all cases is SupportSoft software’s ability to solve problems created by technology in ways never before possible -- thanks to their patented software platform. This helps their customers to reduce costs and drive user satisfaction through automated problem resolution. “SupportSoft’s employees and I are privileged to celebrate the SSPA’s selection of our company as Support Technology Vendor of the Year for two-years running. We revere all the values this award represents to us, reflecting SupportSoft’s dedication to customers, product innovation and commitment to advancing the quality of service and support delivery,” said Radha Basu, Chairman and CEO of SupportSoft. “Receiving this recognition from the SSPA, a leading advocate for the support industry, makes it all the more meaningful.” SSPA STAR award categories include: Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. The STAR Award Applicants spend a considerable amount of time on preparing this arduous, but rewarding nomination process. For more information on the SSPA STAR Awards please visit www.theSSPA.com or send an email to www.supportsoft.com. About SSPA Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 18,000 service professionals at 2,200 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration. SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.theSSPA.com or send an email to rjohnson@thesspa.com top of page |
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