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SSPA Presents STAR Awards for Customer Service Excellence(Savannah, GA. October 2, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, announced winners of the 12th annual Software Technical Assistance Recognition (STAR) Awards from the Horizons 2002 World Conference site, where professionals and industry experts of the Information Technology (IT) world are meeting to discuss the future of customer support services. Chosen as the best in what they do, twenty-five companies delivering technical support for service and support customers, were awarded the highest honors in their industry at the Horizons 2002 Awards dinner last night.“This year’s STAR Award winners are all exceptional companies that deliver world-class support,” said Bill Rose, SSPA Founder/Executive Director. “This industry-wide recognition is unlike any other because a panel of their peers have evaluated each company application and determined that they deliver the best service possible.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Emerging Company and Support Technology Vendor.. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. The winners in each of the 2001 STAR Award Categories include: COMPLEX SUPPORT APPLICATIONS Aspen Technology, Inc. GeoQuest EMERGING COMPANY Advanced Solutions International, Inc. HIGH CALL VOLUME ClientLogic The Reynolds & Reynolds Company INNOVATIVE SUPPORT Microsoft Great Plains Business Solutions Telvista MISSION CRITICAL SUPPORT Compaq- GCSC Asia Pacific EMC S.W.I.F.T. scrl MOST IMPROVED CATEGORY BEA Systems McKesson Corporation SchlumbergerSema OUTSOURCE SUPPORT PROVIDER CompuCom Systems, Inc. Spectrum Contact Services SUSTAINED PERFORMANCE CATEGORY Hewlett-Packard Mercury Interactive Mitchell International SPECIAL RECOGNITION- HALL OF FAME- LIFETIME ACHIEVEMENT AWARDS SSPA has established a STAR Awards Hall of Fame, Life Time Achievement Award. This is awarded to Companies that have won 5 STAR Awards since the inception of the Awards in 1990. Three exemplary companies reached this pinnacle in 2001: *Mentor Graphics Corporation *Sage Software *Software AG Previously two other Companies have been the recipients of this Award: *Stream International *Sykes Enterprises For more information about this year’s winners, please visit the following web sites: Aspen Technology (www.aspentech.com); GeoQuest (www.geoquest.com); Advanced Solutions International, Inc. (www.advsol.com); ClientLogic (www.clientlogic.com); The Reynolds & Reynolds Company (www.reyrey.com); Microsoft Great Plains Business Solutions (www.greatplains.com); Telvista (www.telvista.com); Compaq- GCSC Asia Pacific (www.compaq.com); EMC Corporation (www.emc.com); S.W.I.F.T. scrl (www.swift.com); BEA Systems, Inc. (www.bea.com); McKesson Corporation (www.mckesson.com); SchlumbergerSema (www.schlumberger.com); CompuCom Systems, Inc. (www.compucom.com); Spectrum Contact Services (www.softwarespectrum.com); Satmetrix Systems (www.satmetrix.com); Support.com (www.support.com); Hewlett- Packard (www.hp.com); Mercury Interactive (www.merc-int.com); Mitchell International (www.mitchell.com); Mentor Graphics Corporation (www.mentorg.com); Sage Software (www.sage.com); Software AG (www.softwareagusa.com); Stream International (www.stream.com); Sykes Enterprises (www.sykes.com) About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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