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SSPA Presents STAR Awards for Customer Service Excellence(Savannah, GA. October 1, 2002) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, announced winners of the 13th annual Software Technical Assistance Recognition (STAR) Awards from the SSPA Conference@Savannah site, where professionals and industry experts of the service and support world are meeting to discuss the future of customer support services. Chosen as the best in what they do, nine companies delivering technical support for service and support customers were awarded the highest honors in their industry at the SSPA Conference@Savannah dinner last night.“This year’s STAR Award winners are all exceptional companies that deliver world-class support,” said Bill Rose, SSPA Founder/CEO. “This industry-wide recognition is unlike any other because a panel of their peers have evaluated each company application and determined that they deliver the best service possible.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Emerging Company and Support Technology Vendor.. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. The winners in each of the 2002 STAR Award Categories include: Complex Support Applications-- Aspen Technology Emerging Company-- Advanced Solutions International High Call Volume-- The Reynolds & Reynolds Company Innovative Support-- Oracle Corporation Mission Critical Support-- EMC Corporation Most Improved-- McKesson Information Solutions Outsource Support Provider-- CompuCom Support Technology Vendor-- SupportSoft Sustained Performance-- Mercury Interactive SPECIAL RECOGNITION- HALL OF FAME- LIFETIME ACHIEVEMENT AWARDS SSPA has established a STAR Awards Hall of Fame, Life Time Achievement Award. This is awarded to Companies that have won 5 STAR Awards since the inception of the Awards in 1990. Five Companies have been the recipients of this Award: * Best Software * Mentor Graphics Corporation * Software AG * Stream International *Sykes Enterprises For more information about this year’s and Hall of Fame winners, please visit the following web sites: Aspen Technology (www.aspentech.com); Advanced Solutions International, Inc. (www.advsol.com); The Reynolds & Reynolds Company (www.reyrey.com); Oracle Corporation (www.oracle.com); EMC Corporation (www.emc.com); McKesson Corporation (www.mckesson.com); CompuCom Systems, Inc. (www.compucom.com); SupportSoft (www.supportsoft.com); Mercury Interactive (www.merc- int.com); Best Software (www.bestsoftware.com); Mentor Graphics Corporation (www.mentorg.com); Software AG (www.softwareagusa.com); Stream International (www.stream.com); Sykes Enterprises (www.sykes.com) About SSPA Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 18,000 service professionals at 2,200 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration. SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com. Editorial Contact: Ron Johnson SSPA 909.244.7002 rjohnson@thesspa.com top of page |
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