(Savannah, GA. September 30, 2003) – The Service & Support Professionals Association (SSPA) (Company
Profile, Past
Stories, Case
Studies), the leading industry Association for IT support professionals, today announced the winners of the 14th annual STAR Awards from the SSPA
Conference@Savannah site, where professionals and industry experts of the service and support world are meeting to discuss the future of customer support services.
Chosen as the best in what they do, companies delivering technical support for service and support customers were awarded the highest honors in their industry at the
SSPA Conference@Savannah dinner last night.
“This year’s STAR Award winners were chosen among a group of finalists in each Category. All the finalists are exceptional companies that deliver world-class support,”
said Bill Rose, SSPA Founder/CEO. “The SSPA STAR Award winners provide a ‘best of breed’ within their Category and showcase the top talent within our industry.”
All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex
Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Emerging Company and Support Technology Vendor.. SSPA provides each
Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on
this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They
indicate they learned a lot from the process and were able to discover in what areas they can use improvement.
The winners of the 2003 STAR Awards include:
Complex Support Applications
Aspen Technology
Emerging Company
Advanced Solutions International
High Call Volume
Business to Business- The Reynolds & Reynolds Company
Business to Consumer- Microsoft Customer Central
Innovative Support
Trend Micro
Mission Critical Support
EMC Corporation
Most Improved
LEGATO Systems
Outsource Support Provider
CompuCom
Support Technology Vendor
Primus Knowledge Solutions
Sustained Performance
Mercury Interactive
SPECIAL RECOGNITION- HALL OF FAME- LIFETIME ACHIEVEMENT AWARDS
SSPA has established a STAR Awards Hall of Fame, Life Time Achievement Award. This is awarded to companies that have won 5 STAR Awards since the inception of the
Awards in 1990.
This year, 2 companies reached this pinnacle and were awarded the SSPA STAR Hall of Fame Award.
*CompuCom
*The Reynolds & Reynolds Company
Five Companies have previously been the recipients of this Award:
* Best Software * Mentor Graphics Corporation * Software AG * Stream International
*Sykes Enterprises
For more information about this year’s and Hall of Fame winners, please visit the following web sites: Aspen Technology (www.aspentech.com); Advanced Solutions
International, Inc. (www.advsol.com); The Reynolds & Reynolds Company (www.reyrey.com); EMC Corporation (www.emc.com); CompuCom Systems, Inc.
(www.compucom.com); Mercury Interactive (www.merc-int.com); Microsoft (www.microsoft.com); LEGATO Systems (www.legato.com); Primus Knowledge Solutions
(www.primus.com); Trend Micro (www.trendmicro.com); Best Software (www.bestsoftware.com); Mentor Graphics Corporation (www.mentorg.com); Software AG
(www.softwareagusa.com); Stream International (www.stream.com); Sykes Enterprises (www.sykes.com)
About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support
centers and overall customer relations. Today, the SSPA represents over 22,000 service professionals at 2,500 support centers worldwide. These executives look to SSPA
to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become
the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.
SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where
nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual
community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other
related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.
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