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SSPA Launches Center of Support(San Diego, CA September 26, 2002) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced the opening of the new SSPA center of support at www.theSSPA.com that was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where no one ever feels like they belong. www.theSSPA.com is a dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more.“The SSPA Membership is comprised of service professionals who are looking for answers to tough content service questions,” said Bill Rose, SSPA Founder/CEO. “The SSPA center of support is a resource center, a library and a data warehouse for service management people." SSPA community members visiting and using theSSPA.com will find extensive content, smooth navigation, easy to find sections and descriptive text for each area. Some of the key features include: SSPA Connect: SSPA Members have the ability to tap into the collective brain trust of the organization's thousands of member support centers to assist each other with day-to-day support management questions and concerns – any time, any where in the world. ASK SSPA: is a comprehensive search tool to find over 700 documents with topics ranging from automation tools- to customer satisfaction/feedback- to people issues- to training/development programs and many more. It is a one-stop portal designed to provide quick help for key customer service and support issues. SSPA Research: SSPA Members have access to a comprehensive library of current white papers and receive a new white paper each month. SSPA Presentations: SSPA Members have access to the industry experts through over 200 SSPA Conference presentations (Real Audio). As one SSPA Member said, "I find the presentations that include a PowerPoint and accompanying voice recording of great value. Our office is in Perth Australia, and it is very difficult to log online to a live web session. To be able to view and listen to presentations in my own time that fits with my office hours and my own schedule is valuable." There are hundreds of places to visit, resources to use and areas for live interaction through www.theSSPA.com. Learn how to improve personal and technical skills, find new technology, read about best practices, find a new job. It's all here at SSPA- www.theSSPA.com. About SSPA Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 18,000 service professionals at 2,200 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration. SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.theSSPA.com or send an email to info@thesspa.com. Editorial Contact: Ron Johnson SSPA 909.244.7002 rjohnson@thesspa top of page |
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