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Service Stategies Corporation Becomes A SSPA Conference@Savannah Gold Sponsor(San Diego, CA September 25, 2002) - The Service & Support Professionals Association (SSPA) announced today that Service Strategies Corporation, administrator of the Support Center Practices (SCP) Certification program, has registered as a Gold Sponsor of the SSPA Conference@Savannah, September 30-October 2, 2002, in Savannah, Georgia. The SSPA Conferences offer opportunities to some of the key vendors in the service and support industry to showcase their products and services, face-to-face, to a select group of executives attending the conference.“We are pleased to have Service Strategies as a gold sponsor for our SSPA Savannah Conference,” said Bill Rose, SSPA Founder/Executive Director. “Service Strategies administers the prestigious SCP Certification program and their sponsorship will allow them to showcase the many benefits of SCP Certification, at our Savannah event.” SCP Certification, an internationally recognized standard created with the Service & Support Professionals Association (SSPA) and a consortium of leading IT companies, defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of over 100 business elements defined in the program. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual re-certification audits. The SCP community is comprised of over 200 technology support organizations located across North and South America, Europe and the Asia Pacific region. “Once again, the SSPA is providing a valuable forum for the industry to come together. We are excited to participate in the discussion of the future of service and support in a changing marketplace,” said John Hamilton, president of Service Strategies. “Over the years, Service Strategies and the SSPA have worked closely to develop programs and services for the SSPA membership. As a Gold Sponsor, we look forward to contributing to the success of the SSPA Conference@Savannah event. The opportunity it provides to communicate with current and future customers is invaluable.” As a corporate sponsor of the SSPA Conference@Savannah, a company benefits by reaching key executives in the technical support industry, technical support professionals, members who supply resources, services, and products and organizations that are leading the way to the future of customer service. The Savannah Conference is an excellent vehicle for exhibiting, corporate visibility, and marketing to those professionals who decide or influence the purchases of products and services for their organization. The SSPA has established several levels of Sponsorship opportunities, including a Special STAR Award Sponsorship, Gold, Silver and Bronze levels. The costs for each level is different commensurate with the benefits received. For more information on becoming a Sponsor, please send an email to Brandon Walters at bwalters@supportgate.com or call 858.674.5491. The Conference will open at 1:00pm on Monday, September 30th with the first keynote presentation entitled Communication and Your Client by Brian Little, Ph.D., Affiliate of the Radcliffe Institute and Lecturer in Psychology- Harvard University. The second keynote will be presented by Alex van Dijk, Senior Director, Americas Operations- Oracle, who will discuss Building Successful e-Business Support Centers. The final keynote offering of the afternoon will be delivered by Mark Perry, Senior Director, Windows Engineering Services Group- Microsoft Corporation who will present The Impact of Microsoft .NET on the Technical Support Community. Day Two featuring Five Tracks each with five focused sessions for a total of 25 sessions guaranteed to unlock the secrets to mastering the future of: Track 1: Support Technology; Track 2: Customer Demands; Track 3: Support Executive; Track 4: The Future of Managing People; Track 5: Delivering World Class Service Each Track is followed by a Birds of a Feather Roundtable Session where each attendee will be able to collaborate with their peers on topics picked by the attendee. Day Three featuring Five Informative Workshops giving attendees the opportunity to learn from the top leaders in the industry on some of the most important aspects of success the future of support services. Workshop 1: Making Customer Satisfaction Benchmarks Work For You; Workshop 2: Management Overview of Certification Programs for Your Center and Staff; Workshop 3: ROI Workshop: Turning Training Investment into Organizational Savings; Workshop 4: Support Center Practices (SCP) Best Practices User Forum; Workshop 5: Marketing Your Services: The New Wheel of Fortune Day Three is finished off with the attendee’s choice of a round of golf at the pristine Club at Savannah Harbor Golf Course, next to the Westin Savannah Harbor Resort. - or a tour of America's most magical city- Savannah. About Service Strategies Corporation Service Strategies Corporation (SSC), an internationally recognized company focusing on certification and training is responsible for administering the Support Center Practices (SCP) Certification program and conducting on-site certification audits. For more information about the SCP program, visit www.scpcertification.com. In addition, the company delivers preparatory training that leads to certification of individual support staff and management personnel. For more information visit the company's website at www.servicestrategies.com email info@servicestrategies.com or contact Service Strategies Corporation at 800.552.3058. About SSPA Founded in 1989, SSPA represents over 18,000 service executives in over 2200 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the individual Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendors Alliance, (SVA) and the SSPA Professionals Membership. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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