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SSPA Announces Primus As New SSPA Service Vendor Alliance (SVA) Member(San Diego, CA. September 21, 2001) – The Service & Support Professionals Association (SSPA) announced today that Primus (Nasdaq: PKSI) a leading provider of knowledge application software solutions, has joined the SSPA Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. SVA is a community that resides at the Web address www.supportgate.com. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community.“Primus is a ‘seasoned veteran’ in the knowledge application business,” said Bill Rose, SSPA Founder/Executive Director. “Their CRM solutions are first class, well respected and industry wide. They are a great addition to the SSPA Service Vendor Alliance.” Primus provides knowledge application software that enables companies and their customers to access the information they need, easily and on demand. Primus® software delivers the ability to capture and share knowledge to optimize employee productivity, improve the customer service experience, and enable a rapid return on investment (ROI). Their Global 2000 clients use their award-winning products to deliver self- and assisted customer service across multiple channels, including phone, email, chat collaboration and Web self service. The company’s newest product Primus® Answer Engine provides interactive Web self-service by delivering answers to customer questions from existing online content. The technology analyzes the meaning and context of plain English questions, parses online content—including HTML, PDF, and text files—and returns specific, accurate answers to customer questions automatically. “We are looking forward to becoming an active member of the SSPA, an organization we hold in high esteem for its forward-looking approach to anticipating the needs of IT support service buyers,” said Kim Nelson, Primus executive vice president of Worldwide Sales and Marketing. “Primus products are designed to help IT support service professionals increase service and support accuracy and efficiency, while measurably lowering overhead costs. The exchange of ideas within SSPA will help Primus in its ongoing commitment to addressing the complex needs within the IT support service sector.” Primus is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Support.com, Inference Corporation, Motive Communications, CustomerSat.com, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ServiceWare, ePeople, InsightExpress, LLC, Previo, CustomerCast, Inc., Verette, Brightware, Astea International, Mercury Interactive, Software Spectrum, TechExcel, QSupport Technologies, Intraware, Inc., Prometric, QUIQ, Inc., Kanisa and others. About Primus Primus provides knowledge application software that enables companies and their customers to access the information they need, easily and on demand. Primus® software delivers the ability to capture and share knowledge to optimize employee productivity, improve the customer service experience, and enable a rapid return on investment (ROI). Primus has more than 180 customers worldwide, including such industry leaders as 3Com, 3M, The Boeing Company, Compaq Computer Corp., Ericsson, Inc., Fujitsu Limited, Inc., Genuity, Motorola and Novell. Based in Seattle, Primus has offices throughout the United States, and in Europe and Japan. For more information, visit www.primus.com or call 206-834-8100. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SupportBooks and the SSPA Certification online Training and Testing. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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