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ePeople Demonstrates Commitment to Support Industry with SSPA Conference@Savannah Gold Sponsorship(San Diego, CA September 19, 2002) - The Service & Support Professionals Association (SSPA) announced today that ePeople, the leading provider of web-based, collaborative CRM solutions, has registered as a Gold Sponsor of the SSPA Conference@Savannah, September 30-October 2, 2002, in Savannah, Georgia. The SSPA Conferences offer opportunities to key vendors in the service and support industry to showcase their products and services, face-to-face, to a select group of executives attending the conference."ePeople is highly regarded among the SSPA membership for its vision and technology acumen in delivering products that enhance and improve their support clients," said Bill Rose, SSPA Founder/Executive Director. "ePeople’s sponsorship for the SSPA Savannah Conference demonstrates their strong support to the SSPA Member Community." ePeople, founded in 1997, is the leading provider of Web-based, collaborative CRM solutions. ePeople Teamwork uses a team approach to helping companies manage and resolve complex customer issues more effectively, thereby increasing customer satisfaction and retention. ePeople Teamwork provides a powerful problem resolution environment for teams to collaborate and resolve complex issues by dynamically profiling and assembling the best team, both inside and external to the company, to handle each issue; providing a Web-based workspace for them to collaborate; and capturing the interaction and resolution knowledge for future insight. "SSPA is an import resource for companies involved in customer support," said Anthony Lye, CEO, ePeople. "SSPA is a forward thinking industry association and ePeople is proud to be participating as a gold sponsor." As a corporate sponsor of the SSPA Conference@Savannah, a company benefits by reaching key executives in the technical support industry, technical support professionals, members who supply resources, services, and products and organizations that are leading the way to the future of customer service. The Savannah Conference is an excellent vehicle for exhibiting, corporate visibility, and marketing to those professionals who decide or influence the purchases of products and services for their organization. The SSPA has established several levels of Sponsorship opportunities, including a Special STAR Award Sponsorship, Gold, Silver and Bronze levels. The costs for each level is different commensurate with the benefits received. For more information on becoming a Sponsor, please send an email to Brandon Walters at bwalters@supportgate.com or call 858.674.5491. The Conference will open at 1:00pm on Monday, September 30th with the first keynote presentation entitled Communication and Your Client by Brian Little, Ph.D., Affiliate of the Radcliffe Institute and Lecturer in Psychology- Harvard University. The second keynote will be presented by Alex van Dijk, Senior Director, Americas Operations- Oracle, who will discuss Building Successful e-Business Support Centers. The final keynote offering of the afternoon will be delivered by Mark Perry, Senior Director, Windows Engineering Services Group- Microsoft Corporation who will present The Impact of Microsoft .NET on the Technical Support Community. Day Two featuring Five Tracks each with five focused sessions for a total of 25 sessions guaranteed to unlock the secrets to mastering the future of: Track 1: Support Technology; Track 2: Customer Demands; Track 3: Support Executive; Track 4: The Future of Managing People; Track 5: Delivering World Class Service Each Track is followed by a Birds of a Feather Roundtable Session where each attendee will be able to collaborate with their peers on topics picked by the attendee. Day Three featuring Five Informative Workshops giving attendees the opportunity to learn from the top leaders in the industry on some of the most important aspects of success the future of support services. Workshop 1: Making Customer Satisfaction Benchmarks Work For You; Workshop 2: Management Overview of Certification Programs for Your Center and Staff; Workshop 3: ROI Workshop: Turning Training Investment into Organizational Savings; Workshop 4: Support Center Practices (SCP) Best Practices User Forum; Workshop 5: Marketing Your Services: The New Wheel of Fortune Day Three is finished off with the attendee’s choice of a round of golf at the pristine Club at Savannah Harbor Golf Course, next to the Westin Savannah Harbor Resort. - or a tour of America's most magical city- Savannah. About SSPA Founded in 1989, SSPA represents over 18,000 service executives in over 2200 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these 'gates' you will find the individual Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendors Alliance, (SVA) and the SSPA Professionals Membership. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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