|
Press Release |
|||
|
SSPA Presents STAR Awards for Customer Service Excellence(Orlando, FL. September 19, 2000) - The Software Support Professionals Association (SSPA) announced winners of the 11th annual Software Technical Assistance Recognition (STAR) Awards from the Horizons 2001 conference site, where professionals and industry experts of the Information Technology (IT) world are meeting to discuss the future of customer support services. Chosen as the best in what they do, twelve companies delivering technical support for software customers, were awarded the highest honors in their industry at the Horizons 2001 Awards dinner last night.“The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry,” said Bill Rose, SSPA Founder/Executive Director. “They all deliver world class services and the STAR Award serves as the highest form of recognition in the software support industry.” All SSPA Member companies are eligible to nominate themselves in any number of the categories-Sustained Performance; High Call Volume; Most Improved; Complex Support; Outsourcer; Electronic Support; Internet Service Provider (ISP) and Automation Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. The winners in each of the 2000 STAR Award Categories include: COMPLEX SUPPORT CATEGORY GeoQuest MOST IMPROVED CATEGORY Timberline Software HIGH CALL VOLUME CATEGORY ClientLogic The Reynolds & Reynolds Company SUSTAINED PERFORMANCE CATEGORY SAGA Software Sage Software AUTOMATION VENDOR CATEGORY AVAYA Communication (The Former Enterprise Networks Group of Lucent Technologies. ELECTRONIC SUPPORT CATEGORY Great Plains Software PTC (formerly Parametric Technology Corporation OUTSOURCER CATEGORY SARCOM Software Spectrum- Support Services INTERNET SERVICE PROVIDER (ISP) CATEGORY DecisionOne Special Recognition SSPA has established a STAR Awards Hall of Fame, Life Time Achievement Award. This is awarded to Companies that have won 5 STAR Awards since the inception of the Awards in 1990. Thus far, two Companies have been the recipient of this Award: *Stream International *Sykes Enterprises For more information about this year’s winners, please visit the following web sites: GeoQuest (www.geoquest.com); Timberline Software (www.timberline.com); ClientLogic (www.clientlogic.com); The Reynolds & Reynolds Company (www.reyrey.com); SAGA Software (www.sagasoftware.com); Sage Software (www.sage.com); Lucent Technologies (www.lucent.com); Great Plains Software (www.greatplains.com); PTC (www.ptc.com); SARCOM (www.sarcom.com); Software Spectrum (www.softwarespectrum.com); DecisionOne (www.decisionone.com). Founded in 1989, SSPA represents over 10,000 service executives in over 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com building Internet service communities, or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
|||