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SSPA Announces Call For Authors for Support Sense Booklets(San Diego, CA September 18, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, announced today a “Call For Authors” for The SSPA Support Sense Booklets. The Booklets are created as quick read, bite-sized pieces of information authored by support center experts from throughout the world. Since its creation a year ago, a new Support Sense Booklet has been released each month. Topics have ranged from technical issues, soft skills development and people issues; to customer satisfaction, eService and eCommerce and many other topical areas. For a complete list of currently available Booklets please visit the SSPA Web Site- Supportgate- at www.supportgate.com.“During the past year, we have been producing monthly Support Sense Booklets on industry related topics,” said Bill Rose, SSPA Founder/Executive Director. “Our SSPA members love them! This is your chance to share your knowledge, expertise and experience with other support managers.” The process to become a Support Sense Booklet Author is quite simple. The first step is to submit an email to info@supportgate.com with name, title, company name, brief outline and brief abstract of the proposed Booklet. Bill Rose, SSPA Founder/Executive Director, will then review this and if approved, a draft of the entire Booklet will then be requested. Since these are designed to be read in a short period of time, the Booklets should contain between 3,000 and 5,000 words. The Author and their Company will not only receive name recognition, but they will also be paid one thousand dollars for each approved Booklet published. Having enough time to get everything done is one of the most valuable commodities for the support professional and many cannot spend hours reading lengthy books, white papers or even articles. The Support Sense Booklets are designed to be read in a short span of time- such as waiting for the departure of a person’s airplane, while in flight or at other times when people can squeeze in a few minutes. The topics selected are of interest to all support center personnel and written by experts in the industry. Every support center person should have a copy of each issue. For additional information and how to obtain the Support Sense Booklets for your Support Center, please visit www.supportgate.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SupportBooks and Individual Certification Online Training and Testing. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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