|
Press Release |
|||
|
SSPA Europe To Host London Service Strategies Summit: An Event for all European & UK Executives(San Diego, CA. September 17, 2002) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that the next SSPA European event will be the Service Strategies Summit, a two-day conference held at the Barbican in the City of London on 5 and 6 November, organized by SSPA’s media partner Customer Service News. This event is aimed at all support and service professionals bringing fresh ideas and thinking into both their operations and strategies. It takes as its theme “World Class Service Provision”. Wilson Publications, the publisher of CSN, has partnered with the SSPA, to create an informative program that will be led by practitioners and punctuated by knowledgeable and experienced consultants."We chose to partner with Wilson for this next event because of their intimate knowledge of the European IT service industry based on their three targeted publications, CSN, Field Service and CRM,” said Bill Rose, SSPA Founder/CEO. "Our members subscribe to these publications and find that they are a great resource to keep them current with latest developments in our industry. We are excited about working with Wilson to bring together a quality event to address key industry topics and to discuss new challenges that confront service executives today". The days are divided into two parts. First, general sessions where top line industry experts including Noel Bruton, Rhion Jones, Steve Downton and Kevin Lucas of AMR will address the core issues of planning and implementing a world class service strategy. Second, the focus on key departmental activities comes in the form of five industry streams. Each will examine the issues of people; processes and technologies relating to internal customer service; external customer service; field service contact centre management and customer strategies. Speakers include representatives of BT Business, Rotherham City Council, Time Computers, The Body Shop, Océ, Rockwell, Inmarsat, EMC and Veritas. Mark Turner, editorial director of Wilson Publications, said: “We are very pleased to be working with the SSPA Europe to create this unique and much-needed event. It aims to bring together the wider community of service and support professionals and to share their ideas and best practice.” Two sister magazines of CSN, Field Service Management and CRM are also supporting the event. "This is a time were customer expectations are raising, we are under constant pressure to reduce costs and our markets are increasingly competitive" added John Hamilton, President of Service Strategies Corporation and advisor of the SSPA. "With the advent of globalisation, companies expect their service providers to grow with them, providing a consistent, ever higher level of customer support.” He continued “In the increasingly competitive business of IT, there is no doubt that the successful companies of the future will be those that provide world-class support to their customers, and maintain that standard through benchmarking against the industry’s best. The theme of this conference will focus on the requirements to deliver world class service". For more information and your personal copy of the full event program contact Mark Turner at servicesummit@wilson-publications.com or visit the web site at www.ServiceStrategiesSummt.com. About Wilson Publications Wilson Publications is an independent business-to-business publishing company specialising in customer-focused titles. It is based on the south coast of the UK. All of our titles are industry leaders and supported by annual product guides, special supplements and an extensive circulation database management programme. About SSPA Founded in 1989, SSPA represents over 18,000 service executives in over 2200 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these 'gates' you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Membership Dues Planners, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SSPA Support Store and SSPA Certification online Training and Testing. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; SCP Site Certification and SSPA Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
|||