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Microsoft Customer Central Joins SSPA(San Diego, CA. September 12, 2002) - The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Microsoft Customer Central has joined SSPA. Since it’s beginning in 1989, SSPA has grown from a handful of original Members to now representing over 18,000 service executives in over 2200 support centers worldwide. SSPA is dedicated to enhancing the roles of support professionals and serves as a vehicle for growth of the support management profession, as reflected by its Mission Statement- "SSPA provides resources and knowledge to assist technical customer service and support professionals and their organizations in delivering world-class support services." More detailed information available at SSPA’s web portal Supportgate www.supportgate.com."The SSPA is truly excited about having Microsoft Customer Central join our growing ranks of SSPA Members," said Bill Rose, SSPA Founder/CEO. "There is a lot we can learn from Microsoft in the areas of high call volume, customer satisfaction and developer support. A great addition to the SSPA community." Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software -- any time, any place and on any device. Microsoft was founded as a partnership on April 4, 1975, by William H. Gates III and Paul G. Allen, and incorporated on June 25, 1981. Headquartered in Redmond, Wash., the company operates subsidiary offices in more than 60 foreign countries and employs nearly 49,000 people worldwide. For more information about Microsoft's operations, see the About Microsoft page. Building on the popularity of the Windows operating system and the Office productivity suite, Microsoft is now focused on developing technology for the next-generation Internet. The company's .NET platform will enable businesses to collaborate to offer an unprecedented range of integrated and customized solutions -- solutions that enable their customers to act on information wherever and whenever they need it. Microsoft's organizational structure supports the company's increased focus on software services. About Microsoft Customer Central Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software -- any time, any place and on any device. Microsoft and Windows are registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at http://www.microsoft.com/presspass/ on Microsoft's corporate information pages. About SSPA Founded in 1989, SSPA represents over 18,000 service executives in over 2200 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these 'gates' you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. The Supportgate web portal site is 'home' for service professionals and executives and features many opportunities such as the Membership Directory, Membership Dues Planners, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SSPA Support Store and SSPA Certification online Training and Testing. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; SCP Site Certification and SSPA Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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