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SSPA Europe Holds Executive Conference(San Diego, CA September 12, 2000) - The Software Support Professionals Association (SSPA) and the SSPA Europe announced today the SSPA Europe Executive Forum, November 1-2, 2000, in Amsterdam, The Netherlands. The Executive Forum is specifically designed as a series of forums where executives can gain valuable insight into how other European service and support centers are dealing with some of the hottest issues of the day. They will explore and discuss the critical issues facing support centers on electronic service delivery, managing outsourced support, service marketing, certification and many others.“The SSPA Europe Executive Forum is designed to be a content rich opportunity for European executives to gain vital insight into our industry,’ said Bill Rose, SSPA Founder/Executive Director. “This conference will be an excellent opportunity to build lasting relationships and a great forum for sharing ideas.” Executives representing Lionbridge Technologies, Stream Europe, Veritas Software, Motive Communications, CustomerSat.com, Network Appliance, Customer Service News, Service Strategies Corporation and many others will present papers, case studies and workshops. A few of the topics that will be presented and discussed are: · Defining ECRM · Hot Companies In The Support Industry · Preparing For Certification · Collecting Customer Feedback & What To Do With It · The SCP Certification Program in Europe · Building Positive Relationships With Remote R & D’s · Putting “Quality” Into Technical Support · Industry Perspectives And Future Directions Attendees to the SSPA Europe Executive Forum will also be able to meet the SSPA Executives and learn more about the current and future SSPA Europe Programs and Events that are now being implemented. For the past 11 years, the Software Support Professionals Association (SSPA) has lead the industry by providing content rich conferences, executive forums and roundtable meetings. The SSPA Europe Executive Forum will be a meeting of the best and brightest minds in the software support industry. For more information and to register for the SSPA Europe Executive Forum, visit www.supportgate.com. About SSPA Europe SSPA Europe was formed to provide membership opportunities, local conferences and networking for European service managers. SSPA North America and SSPA Europe have joined together through online services at www.supportgate.com. Together they will host a series of virtual round table meetings and Member2Member Information Exchanges that will allow everyone to cross all borders and truly become an international association. For more information, please call SSPA Europe at 44 1462 490 489. or send an email to info@supportgate.com. About SSPA Founded in 1989, SSPA represents over 10,000 service professionals at Member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its Members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com building Internet service communities, or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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