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Motive Communications Becomes A SSPA Conference@Savannah Gold Sponsor(San Diego, CA Date 2002) - The Service & Support Professionals Association (SSPA) announced today that Motive Communications, Inc., the leading provider of intelligent service software, has registered as a Gold Sponsor of the SSPA Conference@Savannah, September 30-October 2, 2002, in Savannah, Georgia. The SSPA Conferences offer opportunities to some of the key vendors in the service and support industry to showcase their products and services, face-to-face, to a select group of executives attending the conference.“We are excited about having Motive as a gold sponsor for our Savannah Conference,” said Bill Rose, SSPA Founder/CEO. “Motive provides world-class customer service solutions and their sponsorship will allow them to showcase their products at our Savannah event.” Motive provides online customer service software for the world’s leading communications and consumer and business technology companies. Motive’s software solutions enable companies to build intelligent service directly into their products, improving the customer experience and delivering timely, targeted assistance when a problem or question arises. Motive’s software, currently deployed on over twelve million enterprise and consumer desktops worldwide, uniquely enables companies to use context about end users and their situation to automatically fix problems and deliver proactive assistance during the entire customer lifecycle – from initial use and set-up to troubleshooting problems to answering questions on an ongoing basis. “Motive and the SSPA have always shared a common vision of enabling companies to offer the best possible service and support to their customers and employees,” said Anna Clepper, Motive’s Vice President of Marketing. “We’ve always found the SSPA events provide an extremely valuable forum for discussion and education on key service trends, as well as interaction with potential clients, partners, and other companies in the service industry. As a Gold Sponsor, we look forward to playing an integral role in this year’s Savannah conference.” As a corporate sponsor of the SSPA Conference@Savannah, a company benefits by reaching key executives in the technical support industry, technical support professionals, members who supply resources, services, and products and organizations that are leading the way to the future of customer service. The Savannah Conference is an excellent vehicle for exhibiting, corporate visibility, and marketing to those professionals who decide or influence the purchases of products and services for their organization. The SSPA has established several levels of Sponsorship opportunities, including a Special STAR Award Sponsorship, Gold, Silver and Bronze levels. The costs for each level is different commensurate with the benefits received. For more information on becoming a Sponsor, please send an email to Brandon Walters at bwalters@supportgate.com or call 858.674.5491. The Conference will open at 1:00pm on Monday, September 30th with the first keynote presentation entitled Communication and Your Client by Brian Little, Ph.D., Affiliate of the Radcliffe Institute and Lecturer in Psychology- Harvard University. The second keynote will be presented by Alex van Dijk, Senior Director, Americas Operations- Oracle, who will discuss Building Successful e-Business Support Centers. The final keynote offering of the afternoon will be delivered by Mark Perry, Senior Director, Windows Engineering Services Group- Microsoft Corporation who will present The Impact of Microsoft .NET on the Technical Support Community. Day Two features five tracks each with five focused sessions for a total of 25 sessions guaranteed to unlock the secrets to mastering the future of: Track 1: Support Technology; Track 2: Customer Demands; Track 3: Support Executive; Track 4: The Future of Managing People; Track 5: Delivering World Class Service Each Track is followed by a Birds of a Feather Roundtable Session where each attendee will be able to collaborate with their peers on topics picked by the attendee. Day Three features five informative workshops giving attendees the opportunity to learn from the top leaders in the industry on some of the most important aspects of success the future of support services. Workshop 1: Making Customer Satisfaction Benchmarks Work For You; Workshop 2: Management Overview of Certification Programs for Your Center and Staff; Workshop 3: ROI Workshop: Turning Training Investment into Organizational Savings; Workshop 4: Support Center Practices (SCP) Best Practices User Forum; Workshop 5: Marketing Your Services: The New Wheel of Fortune. Day Three is finished off with the attendee’s choice of a round of golf at the pristine Club at Savannah Harbor Golf Course, next to the Westin Savannah Harbor Resort. - or a tour of America's most magical city- Savannah. About Motive Communications Motive Communications, Inc. provides intelligent service solutions for the world’s leading digital brands. Motive’s industry leading software and service expertise enable technology innovators to create a new generation of “smart products” that deliver service as an integral part of the user experience. Using Motive, world-class digital brands such as 3Com, British Telecommunications, Corporate Express, Fujitsu, Hewlett-Packard, Hyperion, Lawson Software, Microsoft Business Solutions, Telewest and Warranty Corporation of America are transforming their products and turning service from a cost center into a key competitive advantage. Motive was founded in May 1997 and is backed by funding from leading venture capital firms and private investors. For more information, visit www.motive.com. About SSPA Founded in 1989, SSPA represents over 18,000 service executives in over 2200 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the individual Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendors Alliance, (SVA) and the SSPA Professionals Membership. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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